Corey Guilliam
@coreyguilliam
Customer care representative with extensive experience in telecommunications.
United StatesWhat I'm looking for
I am a dedicated outbound customer care representative with a strong background in telecommunications and real estate marketing. My experience spans over several years, where I have honed my skills in customer service, technical support, and marketing strategies. Currently, I manage high-volume outbound communications, ensuring customer satisfaction while verifying account information and troubleshooting system issues.
Previously, I served as a Real Estate Marketing Manager, where I developed social media campaigns that significantly increased brand awareness and drove sales. My ability to screen leads and coordinate property showings has enhanced client retention and satisfaction. I pride myself on my ability to handle client inquiries promptly and efficiently, always striving to exceed expectations.
With a solid educational foundation in Criminal Justice, I bring a unique perspective to my work, emphasizing integrity and ethical practices. I am passionate about delivering exceptional service and continuously improving processes to benefit both clients and the organization.
Experience
Work history, roles, and key accomplishments
Outbound Customer Care Representative
Home & Commercial Telecommunications Security systems
Aug 2024 - Present (11 months)
Conducted high-volume outbound calls and emails to verify account information and program features, design networks, and allocate resources. Delivered exceptional customer service to potential and existing customers, while also monitoring and testing systems and peripheral equipment to troubleshoot problems.
Real Estate Marketing Manager/New Client Manager
Leasing USA
Nov 2017 - Dec 2024 (7 years 1 month)
Managed client calls and created social media campaigns to build brand awareness, drive traffic, and generate sales. Handled numerous client inquiries promptly and efficiently, while also assisting with administrative duties and lease renewals to increase client retention.
Call Center Representative
Health Insurance
Dec 2015 - Jul 2017 (1 year 7 months)
Acted as the central point of contact for members and healthcare providers, managing both inbound and outbound calls. Conducted research for daily assigned duties, maintained accurate logs of customer encounters, and collaborated cross-functionally to resolve customer issues.
Education
Degrees, certifications, and relevant coursework
JYJohn Jay College of Criminal Justice, City University of New York
Bachelor of Science, Criminal Justice
2006 - 2010
Completed a Bachelor of Science degree in Criminal Justice. Focused on various aspects of the criminal justice system.
JYJohn Jay College of Criminal Justice, City University of New York
Associate of Arts, Criminal Justice Police Studies
2006 - 2008
Obtained an Associate of Arts degree in Criminal Justice with a focus on Police Studies. Gained foundational knowledge in law enforcement principles.
Availability
Location
United StatesAuthorized to work in
Job categories
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