Open to opportunities

Sean Holland

@seanholland

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Detail-oriented professional with over a decade in technical support.

United States

Message

What I'm looking for

I am looking for a role that values creativity and technical expertise, offering opportunities for growth and innovation in digital marketing.

With over a decade of experience in technical support, quality assurance, and customer relationship management, I have honed my skills in leveraging CRM tools like Salesforce and enhancing user engagement through creative design. My background in graphic design and digital platforms allows me to streamline operations effectively while delivering tailored solutions to complex problems.

Throughout my career, I have demonstrated a proven ability to adapt my skills to dynamic marketing environments. My roles have included managing opportunity tracking and production schedules, overseeing daily operations, and implementing quality assurance strategies. These experiences have equipped me with a strong foundation in user experience optimization and marketing performance tracking.

I am now seeking to apply my technical expertise and design sensibility as a Digital Marketing Specialist, where I can contribute to innovative marketing strategies and drive engagement through data-driven insights.

Experience

Work history, roles, and key accomplishments

Current

Corporate Real Estate

Current

FINRA

Nov 2024 - Present (8 months)

Assisted staff with reserving workspaces and meeting rooms using FINRA's reservation system. Coordinated logistics for vendor maintenance on equipment and responded to and documented requests for facility services.

Workplace Reservation Systems Logistics Coordination Vendor Management Documentation

Facility Operations Specialist

SPS

Nov 2023 - Present (1 year 8 months)

Oversaw daily operations and coordinated with teams to optimize workflow. Developed and administered policies to enhance departmental efficiency, mirroring the structured approach needed for marketing strategies.

Operations Management Workflow Optimization Team Coordination Internal Communications

Presale Coordinator

The Cigna Group

Jul 2022 - Present (3 years)

Managed opportunity tracking and production schedules using Salesforce, directly applicable to digital marketing analytics and lead management. Updated plan designs and coordinated with sales teams, demonstrating adaptability and attention to detail for campaign execution.

Salesforce Opportunity Management Production Scheduling Sales Coordinator Campaign Execution

Technical Support/Advisor

Apple/Concentrix

Jul 2019 - Present (6 years)

Provided troubleshooting and usability support for iOS devices, building a strong foundation in user experience (UX) optimization. Delivered clear technical guidance to clients, a skill vital for creating accessible marketing content.

Technical Support User Experience Technical Communication

Supervisor

AWI Industry

Oct 2017 - Present (7 years 9 months)

Implemented quality assurance strategies to improve workflow, a process akin to optimizing digital marketing funnels. Documented and reviewed production data, showcasing analytical skills transferable to marketing performance tracking.

Quality Assurance Production Data Analysis Performance Tracking Process Optimization

Business Development Advisor

Sport Chevrolet

Oct 2016 - Present (8 years 9 months)

Qualified leads and applied sales techniques to boost metrics, directly relevant to lead generation and conversion in digital marketing. Developed client engagement methods, enhancing skills in targeted marketing communication.

Lead Qualification Client Engagement Targeted Communications

Customer Service/Sales

Advice and Life Group

Jul 2014 - Present (11 years)

Advised clients on Medicare products and maintained high call volumes (200-250 daily), sharpening skills in customer outreach and persuasion. Achieved consistent sales targets (6-10 transfers weekly), demonstrating success in conversion-focused strategies.

Customer Service Sales Medicare Products Persuasion Sales Targets

Technical Support - Comcast

United Marketing Group

Jan 2013 - Present (12 years 6 months)

Supported customers with device configuration and retention, gaining insight into user needs and technical problem-solving for marketing tech stacks. Handled billing and tech support, refining multitasking abilities for campaign management.

Technical Support Configuration Customer Retention Billing Support Multitasking Campaign Management

Education

Degrees, certifications, and relevant coursework

Art Institute of Philadelphia

Bachelor's in Graphic Design, Graphic Design

Completed a Bachelor’s in Graphic Design. Developed strong skills in creating visually appealing content using Adobe Master Collection, which is ideal for designing marketing materials.