Brian Axel Rodríguez Zamudio

Designed and implemented operational KPIs and dashboards, tracking performance across Logistics, Operations, and Sales, to regularly report insights to the CEO and executive leadership, driving data-informed decisions. Accelerated the sales cycle by 15% by automating lead communications and improving pipeline visibility for the sales team. Contributed to achieving quarterly sales targets by identi

Led logistics operations (Order Management, Warehouse Management, Last-Mile Delivery), increasing on-time delivery rate from 30% to 90% by establishing strategic partnerships with freight forwarders and optimizing import and delivery workflows through CRM automation. Enhanced order delivery visibility, contributing to a significant NPS improvement from

0% to

50%, by collaborating cross-functio

Reduced interstate logistics costs by 10 - 15% through strategic rate negotiations and by establishing new partnerships with major companies specialized in car haulers. Contributed to the successful launch of 10+ new showrooms nationwide by ensuring efficient vehicle distribution while keeping logistics costs unaffected. Collaborated with the BI team to standardize and reduce logistics cost report

Increased driver productivity by up to 60% through the implementation of GPS systems, adaptation of new work shifts, revision of compensation schemes, and close collaboration with Inbound and Outbound teams in a continuous feedback cycle. Reduced the cost per car moved by 30% by enhancing operational productivity and establishing relationships with new key players with higher standards and experti

Increased the gross sales margin by 10% - 20% monthly by scouting and closing deals with asset and consumable direct distributors. Expended operations in two new cities by replicating and scaling the existing operations. Managed the return of up to 30% of inventory costs to suppliers, which allowed the company to face the impact of COVID-19.

Collaborated with the Supply Chain Director and Engineering team on the implementation of an ERP system that streamlined end-to-end operations, including purchasing, inventory, and fulfillment processes. Reduced stockout rate from 30% to 0% by optimizing reorder processes and inventory management practices. Reduced Inventory Cycle Time by 20 - 30% by improving demand forecasting and leveraging ERP

Led the launch of Same-Day Delivery using the Dropshipping model, positioning the company as one of the first e-commerce businesses in Mexico to offer this delivery method. Reduced seller-related order cancellations by up to 30% by implementing a catalog audit and removing sellers with low revenue contribution and high operational costs. Reduced seller lead time by 15%–25% by optimizing the schedu

Reduced logistics costs by analyzing shipping rates across multiple 3PL carriers and implementing a logic-based assignment model to optimize delivery assignations, balancing lead times and costs. Improved delivery success rate by identifying underperforming zip codes and leading corrective actions in close collaboration with 3PL partners.

Increased delivery coverage by implementing the store pick-up method, coordinating with the Engineering team to ensure proper system set up and seamless page functionality. Improved First-Attempt Delivery Rate by implementing API-based transaction communications with 3PL carrier systems, in coordination with the Engineering team.

Led the transition from manual to automated tasks by documenting operation processes, reporting bugs, and collaborating with the engineering team to monitor development performance. Increased first-contact resolution rate by leading a team focused on manual tasks, including creating invoices and shipping labels.

Oversaw customer service operations and team support.

Provided administrative and operational support to the back-office functions.

Obtained a Bachelor's degree in Communications. Focused on developing strong communication skills applicable to various professional fields.