Open to opportunities

Andrea Alvarez

@andreaalvarez2

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Operations & Logistics supervisor delivering operational excellence through people, process, and data.

Mexico

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What I'm looking for

I’m looking for a people- and process-driven operations leadership role focused on operational excellence, SOP ownership, quality KPIs, and clear operational reporting. I want to lead teams (including distributed U.S. accounts) and turn data into practical decision support.

I’m a bilingual operations leader with 10+ years of progressive experience across customer operations, quality assurance, digital sales, e-commerce, logistics, regulatory compliance, and enterprise inventory reconciliation. I’ve been promoted from specialist to team lead and supervisor by consistently showing strong people leadership, problem solving, client communication, and process ownership.

I lead distributed teams supporting U.S. operations, aligning priorities, service expectations, workload allocation, quality standards, and client deliverables. I own core people-management activities—interviews, hiring input, onboarding, training, coaching, performance reviews, development plans, and ongoing capability building—so teams can execute with confidence and clarity.

I build operational consistency through SOPs, standard work, job aids, and process documentation, and I drive continuous improvement by clarifying ownership, strengthening handoffs, standardizing execution, and removing process gaps. I monitor quality KPIs and operational performance, identify recurring failure patterns, coordinate corrective actions, and translate data into decision support.

I also improve risk visibility and business continuity through regulatory and operational compliance work, including reviewing inspection documentation and coordinating follow-up across vendors, field teams, and stakeholders. From enterprise inventory reconciliation to operational reporting and dashboard support, I turn exceptions and root-cause findings into timely communication and recommended actions.

Experience

Work history, roles, and key accomplishments

Operations & Logistics Supervisor

Invenco

Mar 2023 - Jul 2026 (3 years 4 months)

Led distributed operations teams supporting U.S. accounts, owning people management, SOPs/standard work, quality KPI monitoring, and escalation follow-through. Supported operational decision-making through reporting, exception analysis, root-cause investigation, and corrective-action coordination.

People Management SOP Development Job Aids KPIs Escalation Management Process Improvement Continuous Improvement Operational Reporting Salesforce Titan Power BI Data Quality

Operations & Logistics Team Lead

Invenco

Jun 2021 - Mar 2023 (1 year 9 months)

Coordinated day-to-day execution for a customer-facing operations team by balancing workload, monitoring quality, and supporting escalations. Trained new employees, bridged specialists with leadership and clients, and contributed to SOPs and continuous-improvement initiatives.

Workload Management Quality monitoring Escalation Management SOPs Coaching Operational Commitment Process documentation Continuous Improvement

Logistics Specialist

Invenco

Dec 2020 - Jun 2021 (6 months)

Managed end-to-end fuel-delivery coordination across multiple regulated and industrial sectors, including inventory availability checks, dispatching, delivery tracking, and operational visibility. Resolved delivery exceptions and communication gaps while coordinating with customers, carriers, and vendors to protect service continuity.

Dispatching Order Tracking Vendor Management Carrier Coordination

Digital Sales & E-commerce Specialist

Alco

Jun 2020 - Dec 2020 (6 months)

Managed the full digital-sales and order-fulfillment cycle, including prospecting, needs discovery, quotations, invoicing, shipping coordination, and post-sale communication. Updated product/pricing/content in Shopify and supported daily e-commerce operations and order accuracy.

Digital Sales Prospecting Quotations Invoicing Order Fulfilment Shipping Coordination Shopify E Commerce Operations Order Accuracy

Digital Sales Advisor

Hyundai Laguna

Aug 2017 - Jun 2020 (2 years 10 months)

Managed digital prospects from initial contact through dealership appointment, providing product information, quotations, financing guidance, and follow-up. Maintained customer pipelines in CRM tools and partnered with showroom sales teams to improve appointment conversion and continuity of customer experience.

Lead Management CRM Sales Pipeline Management Product Quotations Financing Follow up Customer Relationship Management

Quality Analyst

Teleperformance

Jan 2015 - Jun 2016 (1 year 5 months)

Evaluated customer interactions across service channels and monitored quality KPIs. Delivered coaching and feedback to address performance gaps and support adherence to client standards.

Quality Assurance Coaching Feedback

Customer Service Advisor

Teleperformance

Jan 2014 - Present (12 years 6 months)

Provided customer support via phone, email, and chat, resolving inquiries and documenting interactions. Maintained service and quality expectations in a fast-paced environment.

Customer Support Issue Resolution Interaction Service quality