At CDW, I owned the project lifecycle for enterprise IT engagements, keeping scope, schedule, and budget intact across multiple active projects. I worked with solution architects, delivery teams, and client stakeholders, and managed risk registers and escalation workflows.
At Icon Cloud Consulting, I managed Salesforce CRM and Certinia PSA implementations for 50+ clients, with budgets up to $1M. I standardized intake and built Certinia-specific implementation playbooks that cut deliverable timelines by 20%, and I resolved configuration issues directly in client Salesforce orgs.

