Open to opportunities

Brayden Sims

@braydensims

Message

Client-focused SaaS onboarding and account specialist driving adoption and value.

United States

Message

What I'm looking for

I’m seeking a client-facing role where I can drive SaaS adoption, collaborate cross-functionally, use CRM and data to improve outcomes, and grow into broader customer success or account leadership.

I am a client-focused professional with SaaS and service experience, skilled in onboarding, data management, and client engagement. I have guided new customers through onboarding conversations, maintained accurate CRM records, and used engagement metrics to strengthen client relationships and improve service strategies.

I consistently exceeded engagement targets and supported handoffs between sales and account teams while coordinating cross-functional stakeholders to align local execution with broader strategy. I prioritize clear communication, data-driven decision making, and building long-term client value through successful product adoption.

Experience

Work history, roles, and key accomplishments

Marketing Development Representative

DocuSign

Jan 2025 - Aug 2025 (7 months)

Guided new customers through onboarding and adoption of DocuSign solutions, maintained accurate Salesforce records, and used engagement metrics to strengthen client relationships and resolve issues, improving reporting reliability.

Customer Onboarding Salesforce CRM Client Engagement Data Analysis Account Management Communication Troubleshooting SaaS

Sales Development Representative

Seamless.AI

Jun 2024 - Dec 2024 (6 months)

Partnered with sales leadership and AEs to execute client engagement strategies, consistently exceeded activity targets (108% of monthly quota) and contributed to pipeline growth.

Outbound Prospecting Sales Development Pipeline Generation Client Engagement CRM Quota Attainment Communication

Assistant Territory Manager

General Nutrition Centers

Feb 2023 - Jun 2024 (1 year 4 months)

Coordinated procurement and replenishment, negotiated with suppliers, and collaborated with regional teams using Ariba and SAP to align local execution with national strategy and ensure account service levels.

Procurement Ariba SAP Account Management client support

Store Associate

General Nutrition Centers

Jul 2022 - Feb 2023 (7 months)

Advised customers on product benefits and assisted in executing promotions and marketing campaigns to drive engagement and sales.

Retail Sales Customer Service Product Knowledge Communication Merchandising Point of Sale

Education

Degrees, certifications, and relevant coursework

University of Kentucky

Bachelor of Business Administration, Business Administration

2020 - 2024

Completed a Bachelor of Business Administration with a minor in Healthcare Communications, focusing on business fundamentals and healthcare communication principles.