Joannah Sesebo

I am a dedicated client success professional with over 5 years of experience in SaaS onboarding, customer retention, and financial operations. My journey has been marked by a proven track record of managing large client portfolios and optimizing onboarding processes, particularly using the Go High Level platform. I pride myself on my ability to drive revenue growth through organized and strategic engagement, ensuring that clients receive the highest level of service and support.

At Grow Pro Agency, I led SaaS onboarding initiatives that significantly improved client retention and satisfaction rates. Managing a portfolio of 702 clients with an attrition rate of less than 4% is a testament to my commitment to client success. I have developed proactive engagement strategies that boosted our Net Promoter Score (NPS) to an impressive 87.4%, showcasing my ability to foster strong relationships and deliver exceptional results.

My experience spans various roles, including Sales Representative and Account Manager, where I honed my skills in payroll processing, accounts receivable, and CRM tools such as Salesforce and HubSpot. I am passionate about leveraging my expertise to enhance client experiences and contribute to organizational success.