Open to opportunities

Rahma Khaury

@rahmakhaury

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Customer-focused SaaS onboarding and client success specialist skilled in Salesforce and HubSpot.

United States

Message

What I'm looking for

I seek a remote role in SaaS onboarding or client success where I can lead implementations, improve onboarding KPIs, deliver training, and collaborate on process improvements.

I am a customer-focused onboarding specialist with 4+ years supporting SaaS implementations, client success, and CRM management. I consistently drive quick onboarding outcomes by combining technical troubleshooting with clear communication and structured training.

I have led onboarding, QA, and virtual training initiatives across remote teams, using Salesforce and HubSpot to manage progress, analyze trends, and improve client experiences. My work includes refining documentation, optimizing workflows, and collaborating with leadership and product teams to raise satisfaction metrics.

I bring hands-on experience in product configuration, KPI tracking (Time to Live / Onboarding Complete), and LMS/CMS usage, and I prioritize proactive client education and measurable improvements in adoption and retention.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurance / Trainer Specialist

Current

Charitable Adult Rides & Services Inc

Mar 2024 - Present (1 year 8 months)

Lead onboarding and QA support for cross-functional teams, delivering virtual training and refining onboarding documentation to improve implementation workflows and data accuracy.

Salesforce CRM Onboarding QA Workflow Optimization Client Success

Onboarding & Member Support Specialist

NationsBenefits Inc

Nov 2023 - Apr 2024 (5 months)

Assisted onboarding of new members and providers, managed client data and onboarding progress in Salesforce, and coordinated follow-up to improve customer satisfaction and product activation rates.

Salesforce CRM Onboarding Customer Support Training Data Management SaaS Implementation Cross Functional Collaboration

Technical Chat Support Agent

Everise Corp

Jun 2022 - May 2023 (11 months)

Provided Tier 2 technical chat support for SaaS customers, resolved configuration and access issues, logged onboarding cases in Salesforce, and contributed to improved onboarding materials and high satisfaction scores.

Salesforce CRM Technical Support Case Management Customer Satisfaction Onboarding User Training