Open to opportunities

Abby Sarkar

@abbysarkar

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Training and onboarding specialist driving customer success through process optimization and CRM expertise.

United States

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What I'm looking for

I seek a role focused on customer success and onboarding where I can lead implementations, improve onboarding workflows, and foster long-term client relationships.

I am a results-driven training and onboarding specialist with extensive experience in customer support, CRM platforms, and SaaS training. I have led virtual implementations and onboarding for hundreds of client accounts while consistently exceeding KPI goals.

In prior roles I managed large client portfolios, delivered virtual training via Zoom, and collaborated cross-functionally to resolve issues and improve onboarding workflows. I bring hands-on experience with Salesforce, vendor integration, and post-onboarding relationship management.

Committed to improving customer satisfaction and operational efficiency, I combine data-informed decision making with strong communication and problem-solving skills gained across hospitality, retail, and caregiving roles.

Experience

Work history, roles, and key accomplishments

Current

Caregiver

Current

Private Family

Jan 2019 - Present (7 years)

Provided full-time care and advocacy for a family member with complex medical and developmental needs, developing crisis management and coordination with healthcare and education systems.

Caregiving Crisis Management Advocacy Patient Support Care Coordination Problem Solving Communication Documentation

Onboarding Specialist

Sharebite

Dec 2021 - Aug 2023 (1 year 8 months)

Led onboarding and implementation for 240+ client accounts, exceeding KPI goals by over 100% and ensuring seamless vendor integrations through end-to-end management and virtual training.

Onboarding Zoom CRM Vendor Management Process Optimization & Customer Success

Digital Customer Experience

Restoration Hardware

Jun 2020 - Jun 2021 (1 year)

Delivered digital customer service and educated potential design customers on RH services, improving satisfaction through CRM-driven support and cross-functional issue resolution.

Customer Service CRM Salesforce Product Knowledge Cross Functional Collaboration Troubleshooting Customer Education

Account Manager

The Office Express

Aug 2017 - Aug 2019 (2 years)

Managed a $1.5M portfolio across 50+ enterprise and SMB customers, doubled the client base, trained new account managers, and met revenue growth targets.

Account Management Portfolio Management Sales Training Revenue Growth Enterprise Sales SMB Sales Onboarding

Guest Services Manager

Marriott

Oct 2011 - May 2017 (5 years 7 months)

Managed front office operations and guest services, contributed to a $45M hotel renovation project, and improved guest satisfaction through operational leadership.

Guest Service Operations Customer Satisfaction Team Leadership Hospitality Management