Shantyza Ferguson

I am a dedicated individual with a strong commitment to customer service and a proven ability to build productive relationships. My experience spans various roles in sales and customer support, where I have consistently met and exceeded targets. I thrive in dynamic environments and enjoy the challenge of resolving customer concerns while ensuring their loyalty.

Throughout my career, I have held positions such as Promoter at Pacific Tobacco Company and Supervisor at AT&T, where I trained new representatives and provided coaching to enhance their performance. My role as a Lead Customer Support Agent at VLBPO has further honed my skills in email support and agent coaching, allowing me to contribute effectively to team success.

I am passionate about continuous learning and development, and I actively seek opportunities to enhance my skills. My diverse interests, including socializing, cooking, and reading, complement my professional journey, making me a well-rounded candidate ready to take on new challenges.