BRANDON EMMANUEL
@brandonemmanuel
Dedicated customer service representative with a proven track record.
CameroonWhat I'm looking for
I am a dedicated Customer Service Representative with a proven track record of enhancing customer satisfaction and driving sales growth. I successfully led initiatives that improved customer satisfaction by 30%, reduced call wait time by 15%, and increased sales by 15%. My consistent performance exceeds targets, and I have a knack for implementing efficient systems.
Currently, I work at Alpha Innovations, where I champion customer service initiatives and manage a team of 10 representatives. I implemented a new CRM system that streamlined customer interaction tracking, leading to a 20% increase in efficiency. Previously, I served as a Customer Service Trainer at Assurance Help Desk, where I developed training programs that significantly decreased onboarding time and improved first-call resolution rates.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Alpha Innovations
Jan 2024 - Present (1 year 4 months)
Championed a customer service initiative that improved customer satisfaction rates by 30%. Managed a team of 10 representatives, reducing average call wait time by 15% and implemented a new CRM system that increased efficiency by 20%.
Customer Service Trainer
Assurance Help Desk
Mar 2023 - Jan 2024 (10 months)
Developed a training program for new hires, decreasing onboarding time by 25% and increasing first-call resolution rates by 10%. Handled escalated complaints with a 90% resolution rate.
Customer Service Representative
ResponseMasters Network
Dec 2020 - Mar 2023 (2 years 3 months)
Exceeded performance targets with a 95% customer satisfaction rating. Implemented a feedback system that reduced complaints by 10% and assisted in developing a loyalty program that increased repeat customers by 20%.
Education
Degrees, certifications, and relevant coursework
IUC (SEAS)
Bachelor of Science, Communication
2016 - 2020
Bachelor of Science in Communication, focusing on effective communication strategies, media studies, and interpersonal communication skills.
Tech stack
Software and tools used professionally
Availability
Location
CameroonAuthorized to work in
Job categories
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