Nzung Akwensioge
@nzungakwensioge
Customer service representative passionate about improving lives through care.
What I'm looking for
I am a dedicated customer service representative with a strong commitment to enhancing the quality of people's lives through exceptional care and service. My experience in the field has equipped me with the skills to build strong relationships with customers and internal teams, ensuring that problems are resolved efficiently and effectively. I take pride in my ability to listen attentively to customer needs, striving for quick complaint resolution and consistently receiving commendations from my supervisors.
Currently, I am pursuing a Doctorate in Philosophy in Geoscience while working as a Customer Service Representative. My previous role as a Customer Sales Supervisor allowed me to develop my leadership skills, where I conducted regular meetings with sales representatives and provided training to new hires. I am also passionate about community service, having volunteered to train youths on media literacy and empower internally displaced women financially.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
N/A
Aug 2023 - Present (1 year 9 months)
Respond to telephone inquiries, providing quality service to customers and associates. Strive for quick complaint resolution and ensure a positive customer experience by listening attentively to caller needs.
Customer Sales Supervisor
Societe Sigam Ltd
Feb 2021 - Jun 2023 (2 years 4 months)
Conducted regular meetings with sales representatives, provided training to new hires, assisted customers in product selection, and analyzed customer feedback to improve sales processes.
Community Project Volunteer
N/A
Trained youths on media literacy and organized meetings with Internally Displaced Persons to empower them financially within their environments.
Education
Degrees, certifications, and relevant coursework
English Practice Academy
Doctor in Philosophy, Geoscience
Pursuing a Doctor in Philosophy (PhD) in Geoscience, focusing on advanced research and analysis in the field.
University of Douala
Master’s Degree, Earth Science
Completed a Master’s Degree in Earth Science, gaining in-depth knowledge and skills in geological processes and environmental studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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