Agnes Emah

I am a passionate customer service professional with a proven track record of delivering exceptional support and resolving inquiries via phone, email, and live chat. My experience at CAMTEL and SUN KING has equipped me with strong communication and problem-solving skills, allowing me to provide personalized solutions and foster customer loyalty.

In my role at CAMTEL, I handled numerous inbound and outbound calls, attended to customer queries, and updated client details on Angaza. I also participated in QA training sessions and managed social media responses to boost sales. At SUN KING, I responded to customer inquiries, provided product information, and collaborated with sales teams to support their efforts.

I hold a Bachelor of Business Administration with a major in Business Communication and a minor in Communication Studies from the University of Buea. I also completed a Customer Success Advanced Concepts course from Customer SuccessU.org. My education and experience have prepared me to maintain accurate records, process transactions, and stay updated on product knowledge to deliver top-notch service.