NTUI OJONG DESMOND

I am a dedicated Customer Support Specialist with a proven track record in delivering exceptional service across various channels, including phone, email, and live chat. My experience spans over two years, during which I have honed my communication skills and developed a strong ability to resolve customer inquiries efficiently. I take pride in my ability to maintain a positive attitude and professionalism, even under pressure, ensuring that every customer interaction is handled with care and empathy.

At Expertise SARL, I have successfully managed customer queries, achieving a 95% satisfaction rating by promptly addressing issues and providing effective solutions. My commitment to continuous improvement is evident through my participation in workshops and training sessions, including Zendesk training. I am passionate about familiarizing myself with new products and services to better assist customers and contribute to the overall success of the team.