Gwan Sonia Stacy Ngum

I am a dedicated bilingual customer service professional with over three years of experience in client relationship management and high-value sales. My journey has been marked by a commitment to ensuring client satisfaction and fostering repeat business. In my recent role as a Personal Assistant at XTransfer Cameroon, I successfully managed and trained a high-performing team, focusing on client onboarding and partnership development. My efforts in cultivating strong business relationships with local companies have significantly enhanced the company’s market presence.

Previously, as a Telemarketer at Intelcia Cameroon, I honed my persuasive communication techniques, securing high-value appointments and consistently surpassing sales targets. My client-first approach ensured that every interaction fostered trust and loyalty, which is crucial in maintaining long-term relationships. Additionally, my experience as a Teleadvisor at NSIA Assurance Cameroon allowed me to achieve a remarkable 95% client renewal rate by proactively resolving policy concerns and delivering outstanding customer support.