Jasmene Grant

I’m a strategic and people-focused Director of Operations with over 15 years of experience leading teams, optimizing systems, and driving results across diverse industries including healthcare, retail, and government contracts. Throughout my career, I’ve built and scaled high-performing support teams, led complex process overhauls, and delivered measurable improvements in customer satisfaction, service delivery, and employee engagement. I bring a strong background in project management, remote team leadership, knowledge operations, and cross-functional collaboration, with a proven ability to manage operations within budget while aligning day-to-day performance with long-term business goals.

Known for clear communication, emotional intelligence, and a hands-on leadership style, I’ve coached supervisors into leadership roles and cultivated positive, accountable team cultures where people and performance thrive. I excel in both startup and established environments—especially where growth, adaptability, and strategic problem-solving are essential. Whether launching virtual teams or refining service operations, I focus on building structure that supports both scale and sustainability.

This summary offers just a glimpse into the skills, experience, and passion I bring. I’m always excited to connect with companies/ organizations that value its people/ leadership, innovation, and delivering an exceptional customer experience.