At Concentrix, I facilitate instructor-led, virtual, and on-the-job training for new and existing employees, helping prepare them for production. I also coach trainers and employees, identify performance gaps, and provide actionable feedback.
As Supervisor, Training at Concentrix, I guided trainers in building and improving onboarding and ongoing learning programs. I created curricula, facilitator guides, lesson plans, job aids, assessments, and other learning materials aligned with business needs.
Earlier, I supervised a team of 10–15 employees at Teleperformance USA and helped standardize customer service procedures. I also worked as a Retention Representative at Time Warner Cable, supporting customers and promoting products and services.
