Open to opportunities

Tiffanie Wise

@tiffaniewise

Message

Experienced operations and learning leader driving performance and process improvement.

United States

Message

What I'm looking for

I seek a role where I can lead learning and operations, drive process improvements, coach teams, and deliver measurable performance gains within a collaborative, inclusive culture.

I am an operations and learning professional with 10+ years coordinating and leading cross-functional initiatives to optimize business operations and administrative functions.

I have led teams, allocated resources against delivery and budgets, coached for higher performance, and removed blockers while maintaining compliance and payroll accuracy.

My learning and development work has included designing programs, creating facilitator guides and job aids, measuring learning effectiveness, and improving retention—achieving a 30% retention increase in a recent role.

I prioritize inclusive work environments, stakeholder collaboration, and data-driven recommendations to streamline workflows, improve efficiency, and deliver measurable business results.

Experience

Work history, roles, and key accomplishments

Current

Director of Administration

Current

Family Tree Private Care

Jan 2024 - Present (2 years 1 month)

Oversee regional administrative operations, payroll and billing while ensuring legal and regulatory compliance; negotiated vendor contracts and implemented policies to improve operational efficiency.

Administrative Management Payroll Contract Negotiation Compliance Policy Development Budgeting Process Improvement

Training Content Specialist

Vroom

Apr 2022 - May 2023 (1 year 1 month)

Designed and delivered virtual and in-person training programs and content governance that increased retention within the Customer Experience organization by 30% and streamlined content workflows.

Instructional Design LMS Content Development Training Delivery Stakeholder Management Job Aids Learning Methodologies

Training and Development Specialist

ARS National Services

Jun 2021 - Apr 2022 (10 months)

Measured training effectiveness via assessments and surveys, reported trends with recommendations, and developed facilitator guides and course materials to close curriculum gaps and support employee development.

Training Evaluation Curriculum Design Data Analysis Employee Development Survey Reporting

Production Supervisor

ARS National Services

Nov 2019 - Jun 2021 (1 year 7 months)

Supervised call center operations, monitored QA and KPIs, optimized schedules and staffing models, and handled escalations to maintain service levels and productivity.

Call Center Operations Quality Assurance KPIs Escalations Coaching Reporting

Inside Sales Supervisor

Engie Resources Campaign

Mar 2019 - Aug 2019 (5 months)

Delivered sales training and promotional programs that increased sales by 25%, managed hiring and performance reviews, and coached teams to exceed sales targets.

Sales Training Coaching Performance Management Hiring Sales Forecasting Team Leadership

Customer Relations Supervisor

Conn's HomePlus

Dec 2017 - Oct 2018 (10 months)

Analyzed customer and agent performance data to identify root causes and improvement opportunities, maintained training materials, and managed help desk ticket resolution via Zendesk.

Customer Relations Data Analysis Zendesk And Training Materials Root Cause Analysis Coaching Communication Reporting

Delivery Call Center Supervisor

Conn's HomePlus

Aug 2016 - Dec 2017 (1 year 4 months)

Developed and audited QA strategies, documented processes for training and service levels, and facilitated multi-channel training to ensure regulatory compliance and performance standards.

Quality Assurance Training Delivery Compliance Gap Analysis Onboarding Coaching

Customer Relations Lead

Conn's HomePlus

Sep 2014 - Aug 2016 (1 year 11 months)

Handled escalated customer complaints including BBB and Attorney General cases, provided coaching to representatives, and communicated performance feedback to leadership.

Escalation Management Customer Service Coaching Zendesk Complaint Resolution Problem Solving