Lindsay Orage

With 15 years of professional experience, I have built a career centered on customer support, team development, and operational excellence. I currently serve as a Team Supervisor, leading a team of 10 Enterprise Customer Support Specialists and helping team members achieve performance goals through coaching, mentorship, and accountability. My leadership approach is rooted in empathy, transparency, and fairness, enabling me to foster a positive and productive team culture.

Prior to my current role, I spent two years as a Performance Support Specialist and three years as an Enterprise Customer Support Specialist, giving me a deep understanding of customer needs, frontline operations, and performance management. Throughout my career, I have successfully trained, coached, and developed employees while increasing team productivity and accountability. My contributions as a new supervisor were recognized with a Bronze Award, highlighting my commitment to leadership excellence and business results.

I bring experience in project management, change management, and process improvement, along with expertise in Salesforce, Blackbaud, Braintree, Aeon, Arch-E, EverView Print, CyberSource, Eckoh, and Microsoft 365. I hold a Bachelor of Science in Biomedical Science, a Texas certification to teach grades 4-8 science, and leadership training through Leader Academy.

I am seeking remote opportunities in operations leadership, customer success, program management, and people leadership where I can leverage my experience developing talent, optimizing processes, and delivering exceptional customer outcomes. My goal is to continue building strong teams, driving organizational success, and creating environments where both employees and customers can thrive.