Open to opportunities

Bonnie Anderson

@bonnieanderson

Message

Customer-focused bilingual customer service professional with strong technical proficiency.

Honduras

Message

What I'm looking for

I am seeking a role where I can apply my bilingual customer service, technical support, and payments experience in a collaborative, service-driven environment with opportunities for operational responsibility and growth.

I am a bilingual (Spanish/English) customer service professional with extensive experience in international call centers, sales, technical support, and payment processing. Over more than a decade I have handled high-volume inbound and outbound calls, resolved escalations, and consistently delivered outstanding service.

My background includes roles in customer service and sales at major campaigns, where I managed billing, payment arrangements, refunds, lead generation, and technical troubleshooting. I also served as a purchasing manager, overseeing supplier relationships, inventory controls, and monthly expense reporting.

I bring strong technical skills with CRM and contact-center tools, Microsoft Office and Google Workspace proficiency, and experience supporting operations and documentation in industrial and power-plant environments. I am organized, detail-oriented, and focused on improving customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Alorica

Jan 2017 - Dec 2024 (7 years 11 months)

Handled inbound and outbound international calls, provided billing support, processed payments and payment arrangements, and delivered outstanding customer service across the BrightStar campaign from 2017–2024.

Customer Service Payments Processing Billing Support CRM Five9 Worldpay

Customer Service & Sales Rep

Startek

Jan 2012 - Dec 2014 (2 years 11 months)

Provided inbound/outbound technical support and sales for the T-Mobile campaign, de-escalated customer issues, processed payments and refunds, and generated sales leads from 2012–2014.

Technical Support Sales Lead Generation Payment Processing Refunds CRM Call Center Operations

Purchasing Manager

Maderas de America

Jan 2001 - Dec 2010 (9 years 11 months)

Managed supplier purchases, controlled petty cash reimbursements and monthly expenses, and led yearly inventory control across the plant from 2001–2010.

Procurement Supplier Management Inventory Control Expense Reporting Petty Cash

Technical Secretary

Electricidad de Cortes

Jan 1998 - Dec 1999 (1 year 11 months)

Assisted power plant managers with engineering documentation, handled fuel oil sample documentation, arranged travel and appointments, and provided first aid support from 1998–1999.

Data Entry Administrative Support Travel Coordination Records Management