Andry Zelaya
@andryzelaya
Customer service leader with sales experience and proven supervisory results.
HondurasWhat I'm looking for
I am a customer service professional with experience across sales, customer care, and supervision, having worked in San Pedro Sula with firms such as Allied Global, Startek Inc., and XOOM BPO.
I advanced from sales and customer-care roles to a supervisor and shift leader role, overseeing teams and operations from 2018 through 2024 and demonstrating leadership and hands-on customer support experience.
I bring a service-focused mindset, experience driving team performance, and a history of supporting customer satisfaction that helps organizations improve retention and operational efficiency.
Experience
Work history, roles, and key accomplishments
Supervisor
XOOM BPO
Feb 2022 - May 2024 (2 years 3 months)
Supervised customer service operations and led shifts, improving team performance while ensuring adherence to service standards.
Customer Care Representative
Startek Inc.
Sep 2020 - Jan 2022 (1 year 4 months)
Provided customer support and issue resolution across channels, maintaining service quality and meeting performance KPIs.
Sales Agent
Allied Global
Apr 2018 - Jan 2020 (1 year 9 months)
Worked in the sales department handling customer acquisition and support, contributing to team sales targets across the region.
Education
Degrees, certifications, and relevant coursework
UNAH
Foreign Languages
2020 - 2024
Studied foreign languages at UNAH between February 2020 and 2024.
Instituto Patria, La Lima, Cortes
Bachelor, Humanities
2016 - 2017
Completed a Bachelor's program in Humanities at Instituto Patria from February 2016 to November 2017.
Availability
Location
HondurasAuthorized to work in
Job categories
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