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Blessing Oche

@blessingoche

Message

Customer Service Officer focused on sales, transactions, and memorable customer experiences.

Nigeria

Message

What I'm looking for

I’m looking to deliver exceptional customer experiences while handling inquiries, transactions, and billing accurately. I want to grow in customer service and sales, help improve communication strategies, and produce customer satisfaction reports.

I’m a customer-focused professional with experience in customer care, tellering, and customer service roles across retail telecom, brand promotion, and banking environments. I bring “positive atude,” effective communication, active listening, and strong product knowledge to help me respond to inquiries, support customers, and contribute to “increase sales” and product marketing.

In my roles, I’ve managed daily financial transactions, handled billing inquiries, processed transactions, and provided administrative support. I also create reports based on customer satisfaction statistics, participate in customer service strategy discussions, and use emotional management and problem solving to keep service smooth even in challenging situations.

Experience

Work history, roles, and key accomplishments

Customer Care Provider

Landsmith Construction Limited

Jan 2023 - Jan 2024 (1 year)

Resolved customer inquiries by phone and email, including billing-related questions. Coordinated with the customer service team on communication strategies and created reports using customer satisfaction data.

Customer Support Billing Support Team Coordination Communication Skills

Brand Ambassador

Gona Nigeria

Jan 2018 - Jan 2019 (1 year)

Promoted company products through customer messaging and direct interactions to build brand awareness and loyalty. Participated in events and supported sales growth for the brand.

Brand Promotion Customer Engagement Product Knowledge Sales Support Event Participation Brand Awareness Messaging

Sales Distributor

One Card Telecommunication

Jan 2016 - Jan 2017 (1 year)

Handled customer interactions with a positive, diplomatic approach while building and maintaining client relationships. Contributed to increased sales and product marketing through effective communication and negotiation.

Customer Service Sales Product Marketing Client Relationship Management Communication Skills Negotiation Interpersonal Skills

Customer Service Officer

Wema Bank Plc

Jan 2026 - Present (5 months)

Processed customer transactions and assisted customers with service needs. Applied emotional management and problem-solving while maintaining strong product and service knowledge.

Transaction Processing Customer Service Problem Solving Product Knowledge

Teller

Wema Bank Plc

Jan 2025 - Present (1 year 5 months)

Provided customer service while managing daily financial transactions and maintaining efficient cash handling. Delivered administrative support and supported increased sales through improved product knowledge.

Cash Handling Customer Service Administrative Support Sales Support Product Knowledge