Sadiq Mukhtar
@sadiqmukhtar
Result-oriented banking professional with a focus on customer service.
NigeriaWhat I'm looking for
I am a result-oriented individual with extensive experience in banking operations and sales. My commitment to providing incredible service has allowed me to balance bank goals while ensuring customer satisfaction. I excel in building productive relationships, resolving complex issues, and winning customer loyalty through effective communication and problem-solving skills.
In my current role as a Customer Care Officer at Access Bank Plc, I focus on identifying and assessing customer needs to achieve satisfaction. I have successfully built sustainable relationships and trust with customer accounts, ensuring that I provide accurate and complete information while handling complaints effectively. My previous experience as an Agency Banking Field Representative at Polaris Bank Limited further honed my skills in business development and customer satisfaction, where I exceeded sales targets and conducted training for agents.
With a B.Sc. in Biology from Gombe State University and a Jobberman Soft Skills Training Certificate, I am equipped with the knowledge and skills necessary to thrive in the banking industry. I am passionate about continuous learning and professional development, always seeking opportunities to enhance my capabilities and contribute positively to my organization.
Experience
Work history, roles, and key accomplishments
Customer Care Officer
Access Bank Plc.
Jan 2023 - Present (2 years 5 months)
As a Customer Care Officer, I identify and assess customer needs to ensure satisfaction, build sustainable relationships through effective communication, and handle complaints with appropriate solutions. I maintain records of interactions and follow procedures to enhance customer engagement.
Agency Banking Field Representative
Polaris Bank Limited
Nov 2021 - Jan 2023 (1 year 2 months)
In my role as an Agency Banking Field Representative, I processed and opened Agent accounts, monitored performance, and provided training to agents on banking products. I resolved complaints and consistently met sales targets while increasing product visibility.
Direct Sales Agent
First City Monument Bank Limited (FCMB)
Jan 2020 - Oct 2021 (1 year 9 months)
As a Direct Sales Agent, I canvassed territories to present bank products, assisted in marketing strategies, and maintained accurate sales records. I ensured timely processing of customer transactions and demonstrated product features to potential clients.
Bauchi State Coordinator
Student Hub Nigeria Limited
Jan 2021 - Jan 2021 (0 months)
As the Bauchi State Coordinator, I managed various initiatives and coordinated activities to support students, enhancing their engagement and participation in programs.
Inspector (NYSC)
Federal Airports Authority of Nigeria
Jan 2018 - Feb 2018 (1 month)
During my NYSC, I served as an Inspector at the Mallam Aminu Kano International Airport, where I gained experience in airport operations and customer service.
Industrial Training Student
Musaba Medical Center
Jan 2016 - Feb 2016 (1 month)
As an Industrial Training Student at Musaba Medical Center, I assisted in various medical diagnostic procedures and gained practical experience in a healthcare setting.
Education
Degrees, certifications, and relevant coursework
Gombe State University
Bachelor of Science (Hons), Biology
2013 - 2017
Studied Biology, focusing on various biological sciences and practical applications in the field.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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