Open to opportunities

Beauty Patrick

@beautypatrick1

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Virtual Assistant, social media manager, Customer Service Officer with 4 years hands-on experience

Nigeria

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What I'm looking for

I’m looking for a customer-focused banking role where I can resolve issues quickly, deepen customer relationships, and contribute to branch success. I want a team that values professionalism, accuracy, and continuous improvement through training.

I’m a customer service professional with a strong track record in banking and high-volume support. I focus on building professional customer relationships that improve satisfaction, increase referrals, and drive business results.

In my current role as a Customer Service Officer at WETLAND MICROFINANCE BANK, I handle customer queries end-to-end—from logging to resolution—supporting debit cards, loans, savings accounts, balance requests, and password setup. I also sell key financial products (debit cards, loans, cheques, mobile application, and USSD) and coordinate with other departments to expedite customer requests.

Earlier, I worked as a Bank Teller and a Customer Service Representative, processing transactions accurately, maintaining compliant records, and keeping customers confident even under pressure. I bring disciplined administrative support from my secretary role—confidential handling of information, appointment scheduling, professional correspondence, and electronic filing— a service-first mindset reinforced through customer experience training and CRM systems.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Officer

Current

Wetland Microfinance Bank

Jun 2023 - Present (2 years 11 months)

Provided excellent customer service to build strong customer relationships, increasing business and referrals. Sold bank products (debit cards, loans, cheques, mobile app and USSD) and resolved customer queries from logging through resolution, coordinating with other departments to expedite requests.

Customer Relationship Management Customer Support Loan Processing Mobile App USSD Support Complaint Resolution Cash Handling Data Entry Training

Bank Teller

Wetland Microfinance Bank

Jan 2021 - Jan 2022 (1 year)

Processed daily customer transactions (deposits and withdrawals) and maintained accurate transaction records with compliant documentation. Handled cash and cheque transactions accurately and efficiently while ensuring customer satisfaction through a patient, positive approach.

Cash Handling Cheque Processing Transaction Processing Data Entry Customer Satisfaction Compliance Accuracy

Customer Service Representative

Tranex Courier Service

Dec 2019 - Apr 2021 (1 year 4 months)

Handled customer inquiries and processed service orders promptly to improve customer satisfaction. Calculated correct order totals, updated accounts, and maintained detailed records to support inventory management.

Customer Support Order Processing Account Updates Inventory Management Data Entry Order Total Calculation Customer Service Critical Thinking

Secretary

Ekakpamre Chambers

Mar 2018 - Dec 2019 (1 year 9 months)

Managed sensitive personnel and financial information with strict confidentiality. Scheduled appointments, conducted follow-up calls, prepared professional correspondence, and maintained electronic filing systems with organized document categorization.

Electronic Filing Time Management Data Entry

Sales Clerk

Kesella Superstores

Nov 2014 - Dec 2016 (2 years 1 month)

Maintained a clean, organized sales floor and built customer relationships to drive repeat business and loyalty. Processed transactions quickly and accurately, supported store display organization, restocked shelves, and opened/closed the store by balancing cash registers and receipts.

Customer Service Cash Register Balancing Merchandising Time Management sales floor organization