Chinenye Anaedum
@chinenyeanaedum
I improve banking customer experiences, retention, and complaint resolution.
NigeriaWhat I'm looking for
I've built over 11 years of customer service and client-relations experience in banking, helping customers resolve account, loan, and product inquiries across in-person, phone, and email channels.
At First Bank of Nigeria, I process deposits, withdrawals, transfers, and loan payments while maintaining accuracy, documentation, and compliance with banking regulations.
I improved the issue-resolution process at First Bank's Abagana branch, reducing complaints by 70% and maintaining a customer retention rate 45% above the company average. I also received the Associate of the Month award and was named Teller of the Year in 2024 for customer service delivery.
Earlier, I supported news production, content coordination, and public relations activities at Anambra Broadcasting Service. I'm focused on contributing to organizational growth through customer experience and relationship management.
Experience
Work history, roles, and key accomplishments
Teller / Customer Service Officer
First Bank of Nigeria
Jan 2024 - Dec 2026 (2 years 11 months)
Processed daily financial transactions and assisted customers with account inquiries and banking products. Awarded 'Teller of the Year' for outstanding customer service.
Customer Service Officer
First Bank of Nigeria
Jan 2015 - Dec 2019 (4 years 11 months)
Handled customer inquiries and maintained account records. Improved issue resolution process, reducing complaints by 70% and maintaining high customer retention.
News & Current Affairs Assistant
Anambra Broadcasting Service
Jan 2008 - Dec 2009 (1 year 11 months)
Supported news production and broadcasting operations, coordinated content for accuracy, and assisted in communication and public relations activities.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic, Oko
Higher National Diploma, Mass Communication
Earned a Higher National Diploma in Mass Communication from Federal Polytechnic, Oko in 2011.
Girls’ Secondary School, Nteje
Senior School Certificate, General Studies
Completed Senior School Certificate at Girls’ Secondary School, Nteje in 2005.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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