Hadassah Pius

I’m a customer-focused, results-driven Customer Care Representative with over 8 years of experience supporting clients across financial and service environments. I’m known for professionalism, empathy, and problem-solving in fast-paced settings where accuracy and responsiveness matter.

Since 2021, I’ve served as the primary point of contact for customer inquiries, complaints, and feedback across multiple communication channels. I consistently maintained a 97% customer satisfaction rating by handling concerns professionally, providing accurate product/service information, and ensuring compliance with internal policies.

I strengthen service delivery by documenting and tracking customer interactions using CRM and ticketing tools to ensure timely issue resolution. I collaborate with internal departments to resolve escalations, manage administrative tasks like data entry and email correspondence, and deliver service reporting and performance tracking.

Before Union Bank of Nigeria, I advanced customer outcomes through roles including Loan Executive and Sales and Service Associate. I managed loan advisory follow-ups, processed applications with document verification and credit-policy compliance, and supported onboarding and retention through proactive communication that improved engagement and satisfaction.