Open to opportunities

Blerta Avale

@blertaavale

Message

Customer Success and Operations leader driving client satisfaction and retention.

Albania

Message

What I'm looking for

I am seeking a role that fosters collaboration, innovation, and growth opportunities.

I am a results-driven Customer Success and Operations leader with extensive experience in building strong client relationships and driving customer satisfaction in the SaaS and B2B sectors. My career has been marked by a proven track record of achieving high customer engagement rates, optimizing the customer lifecycle, and leading high-performing teams to impactful business outcomes. I have successfully onboarded enterprise-level clients, ensuring they maximize the value of our products and services.

Throughout my career, I have developed and executed customer success strategies that align with business objectives, resulting in significant revenue growth and customer retention. My ability to negotiate substantial contract changes and enhance customer satisfaction has led to a 25x growth across vital metrics, including net revenue and customer lifetime value. I am passionate about coaching emerging leaders and fostering a culture of continuous improvement within my teams.

Experience

Work history, roles, and key accomplishments

Current

Customer Success and Operations Lead

Current

Prezly BV

Jan 2022 - Present (3 years 5 months)

Results-driven professional with extensive experience in customer success, focusing on building strong client relationships and driving customer satisfaction for SaaS and B2B. Achieved 95% customer engagement by onboarding enterprise-level companies and maximizing product value.

Customer Success SaaS B2B Client Relationship Management Performance Tracking Onboarding Team Leadership Customer Retention Upselling

Customer Success and Operations Lead

Gitcoin Holdings/buidlbox.io

Mar 2022 - Mar 2024 (2 years)

Onboarded and supported users across Gitcoin and buidlbox.io, optimizing operational efficiency and enhancing user experience. Collaborated with product teams to refine features and increase user retention significantly.

User Onboarding Operations Product Development User Experience Customer Support Stakeholder Engagement User Retention Process Improvement Web3

Director of Customer Success

Clipboard Health

Jan 2020 - Jan 2022 (2 years)

Steered the complete customer lifecycle from sales to onboarding, managing a team of customer success managers. Developed operational metrics and strategies that resulted in significant revenue growth and enhanced customer retention.

Customer Lifecycle Management Team Management Performance Metrics Revenue Customer Retention Cross Functional Collaboration Product Development Upselling Market Insights

Manager, Customer Success

Clipboard Health

Jan 2020 - Dec 2020 (11 months)

Fortified customer relationships and ensured satisfaction by steering collaborative efforts and conducting regular business reviews. Managed a portfolio of 140 clients while maintaining a low churn rate.

Customer Relationship Management Review Client Engagement Upselling Customer Satisfaction Team Collaboration