Open to opportunities

Marjela Proda

@marjelaproda

Message

Customer Success Manager delivering technical enablement and measurable value for enterprise SaaS clients.

Albania

Message

What I'm looking for

I seek a customer-success role at a data-driven SaaS company where I can lead strategic accounts, enable customers technically, drive adoption, and scale processes through automation and cross-functional collaboration.

I am a Customer Success Manager with over 3 years of experience managing complex data-driven and SaaS programs for enterprise clients, bridging technical and business needs to deliver tailored solutions and drive measurable value. I have led strategic accounts, supported renewals and upsells, mentored junior CSMs, and collaborated closely with Product, Sales, and Data teams to improve processes and customer outcomes.

My background includes hands-on technical support and integration work, proficiency in programming and data tools, and experience designing training and knowledge-transfer sessions that increase adoption and retention. I focus on technical enablement, automation, and long-term customer success through process optimization and cross-functional leadership.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Success Manager

Current

Engage3 Powered by Dexi

Apr 2025 - Present (1 year 2 months)

Manage a portfolio of enterprise retail and analytics clients, leading strategic accounts to drive retention and value, mentoring junior CSMs, and coordinating cross-functional delivery with Product, Sales, and Data teams.

& Customer Success Account Management Stakeholder Management SaaS Cross Functional Collaboration Technical Enablement

Customer Success Manager

Engage3 Powered by Dexi

Jul 2023 - Mar 2025 (1 year 8 months)

Owned renewals and upsells for enterprise accounts, maintained financial and CRM documentation, and delivered training and knowledge transfer to improve client and team proficiency in data processes.

Renewals Upselling Training Clients Documentation Data Processing Revenue Growth

Software Support Specialist

Dexi

Apr 2022 - Jul 2023 (1 year 3 months)

Troubleshot and resolved IT and software issues, provided technical assistance and training to staff and clients, and installed/configured systems to ensure operational efficiency.

Technical Support Troubleshooting Training Clients Installation Software Configuration SQL Process Optimization

Intern

Deloitte Digital

Mar 2022 - Mar 2022 (0 months)

Integrated Marketing Cloud with external platforms using APIs and built personalized email and landing page experiences using HTML/CSS and AMPscript while applying SQL and SSJS for data manipulation.

APIs Salesforce Marketing Cloud AmpScript HTML CSS SQL SSJS Personalization Data Integration

Education

Degrees, certifications, and relevant coursework

Epoka University

Master's Degree, Computer Engineering

2022 - 2024

Grade: 3.25/4

Master's Degree in Computer Engineering with a thesis on deep learning–driven sentiment analysis of e-commerce consumer impressions using advanced feature extraction techniques.