Open to opportunities

Samuel User

@samueluser11

Message

Technical Customer Success Engineer driving reliability, automation, and scalable infrastructure support.

Albania

Message

What I'm looking for

I seek technical customer-facing roles where I can own reliability, automate onboarding, collaborate cross-functionally, and scale infrastructure while mentoring teams.

I am a technical Customer Success Engineer focused on system stability, automation, and operational efficiency across cloud and SaaS environments.

At IO.net I served as the primary technical contact for paid B2B customers, maintained a 95% average CSAT, led tier 2/3 troubleshooting, and managed a +50TB cross-region data migration with zero data loss.

I specialize in Linux system administration, Docker/containerization, API debugging, networking (TCP/IP, DNS), and automation using Ansible and Bash to reduce manual onboarding and improve platform reliability.

I write clear technical documentation and SOPs to reduce support volume, collaborate across support, engineering, and operations, and bring practical, hands-on problem solving to mission-critical environments.

Experience

Work history, roles, and key accomplishments

Customer Success Engineer

IO.net

Mar 2024 - Jan 2026 (1 year 10 months)

Served as primary technical contact for B2B customers, maintaining a 95% CSAT while leading escalations for decentralized GPU infrastructure and executing a +50TB cross-region data migration with zero data loss.

Linux Administration Docker Ansible Bash Scripting SQL TCP IP DNS Data Migration

Broadcast Engineer Supervisor

Top Channel

Jan 2023 - Apr 2024 (1 year 3 months)

Led technicians operating live mission-critical broadcast systems, acted as escalation point during failures and restored service under real-time pressure while ensuring operational and safety requirements.

Incident Response Cross Functional Collaboration