Joana Celaj
@joanacelaj
I improve customer support operations, client relationships, and sales pipelines across e-commerce and business development.
AlbaniaWhat I'm looking for
At Limolane, I manage customer experience and support operations in an e-commerce environment, coordinating digital support requests, CRM workflows, and communication between customers and internal teams.
Previously at Allan Lloyds, I supported lead generation, sales outreach, prospect research, and structured pipelines using LinkedIn Sales Navigator and CRM platforms. My background in Economics and Marketing also includes finance and administrative support at AKH Consulting Albania, where I handled reporting, documentation, and data organization with accuracy.
Experience
Work history, roles, and key accomplishments
CX & Support Operations Specialist
Limolane
Aug 2023 - Present (3 years 1 month)
Manage customer experience and support operations within an e-commerce environment, coordinating support processes and daily activities. Handle customer interactions across digital channels and support communication between customers and internal teams.
Education
Degrees, certifications, and relevant coursework
University of Tirana
Master of Science, Marketing
Pursued a Master of Science in Marketing at the Faculty of Economics, University of Tirana.
University of Tirana
Bachelor's Degree, Economics
Earned a Bachelor's degree in Economics from the Faculty of Economics, University of Tirana.
Tech stack
Software and tools used professionally
Availability
Location
AlbaniaAuthorized to work in
Job categories
Skills
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