Open to opportunities

Chris Mejia

@chrismejia

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Computer Engineering student with strong customer service and sales skills.

Honduras

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills while providing opportunities for professional growth and development.

I am a dedicated Computer and Systems Engineering student with nearly four years of experience in the call center industry. My journey has equipped me with exceptional active listening, communication, and problem-solving skills, which are essential for delivering outstanding customer service. I thrive in fast-paced environments and am committed to helping my team achieve our goals while ensuring customer satisfaction.

Throughout my career, I have held various roles in outbound sales and customer service, where I consistently met and exceeded sales targets. My academic background has enhanced my analytical thinking and technical understanding, allowing me to assist customers effectively and support my team in achieving success. I am eager to continue growing professionally and contributing to a dynamic organization.

Experience

Work history, roles, and key accomplishments

Outbound Sales Calls

Paragon Solutions

Jan 2024 - Present (1 year 6 months)

Performed cold calling to promote products and services, effectively building customer rapport and handling objections. Achieved sales goals by engaging potential clients and addressing their concerns.

Cold Calling Objection Handling Communication Skills

Outbound Sales Calls

GX Solutions

Jan 2024 - Present (1 year 6 months)

Conducted outbound sales calls to prospective clients, consistently meeting daily and weekly sales targets through persuasive communication. Focused on generating new leads and converting them into successful sales.

Outbound Sales Cold Calling Sales Targets Persuasion Lead Generation Customer Relationship Management

Insurance, Customer Service and Technical Support Agent

Allied Global

Jan 2023 - Present (2 years 6 months)

Assisted low-income customers with government-issued SIM card activation and provided technical support for connectivity issues. Educated customers on product features and guided them through cellphone purchases, both in-store and online. Delivered customer service and insurance-related assistance with empathy and clarity, utilizing Zendesk and Salesforce CRM for ticket creation, call logging, and

Customer Service Technical Support Insurance Zendesk Salesforce SIM Card Activation Product Education Post Sales Conflict Resolution Empathy

Customer Service, Technical Support and Retention

Intouch CX

Jan 2022 - Present (3 years 6 months)

Performed Wi-Fi device activations and configurations for home internet services, resolving connectivity issues and providing technical support for mobile and internet users. Sold smart home security equipment and built custom packages based on customer needs, assisting in customer retention and meeting satisfaction targets. Tracked stolen or lost packages and assisted customers with tracking and

Customer Service Technical Support Sales Smart Home Security Customer Retention Zendesk HubSpot Salesforce

Customer Service, Technical Support, Sales, and Retention

Startek

Jan 2021 - Present (4 years 6 months)

Provided technical support for Wi-Fi routers, TV boxes, and landline services, documenting interactions using internal ticketing systems (Zendesk/Salesforce). Sold and activated mobile phone lines, family plans, and devices, assisting customers with plan customization and product upgrades. Delivered personalized service to retain clients and exceed satisfaction goals, maintaining a low call transf

Technical Support Sales Customer Service Zendesk Salesforce Activation Customer Retention Upselling

Education

Degrees, certifications, and relevant coursework

University

Bachelor in Computer and Systems Engineering, Computer and Systems Engineering

Currently enrolled in a Bachelor's program in Computer and Systems Engineering, focusing on developing strong analytical thinking and technical understanding. This academic pursuit enhances problem-solving abilities and supports efficient customer interactions.

Daniel Christian School

Bachelor's degree in sciences and humanities, Sciences and Humanities

Completed a Bachelor's degree in sciences and humanities, acquiring a comprehensive understanding across various academic disciplines. This foundational education contributed to the development of strong analytical and communication skills.