biologically frolic by aishwarya ladwa
@biologicallyfrolicby
Results-driven business development and customer service specialist with biotech background.
What I'm looking for
I am a motivated business development and customer service specialist with a foundation in medical biotechnology and practical experience across sales, account recovery, and client relationship management. I combine technical understanding from my Master of Medical Biotechnology with hands-on sales and customer-facing roles to deliver measurable results.
In recent roles I executed high-volume outbound outreach, managed CRM data rigorously, and helped increase client acquisition by 25% while contributing to a 90% client retention rate. I have also supported collections and account recovery efforts in high-volume customer service environments and tutored 36+ students in biology-related subjects, preparing some for competitive exams.
I am seeking remote full-time or part-time opportunities in business development, inside sales, or customer service where I can apply strong communication, CRM proficiency (Salesforce, HubSpot), and data-driven problem solving to drive growth and improve customer outcomes.
Experience
Work history, roles, and key accomplishments
Delivered customized tutoring to 36+ students in biology and biotechnology, preparing learners for exams like the MCAT and LSAT and improving subject mastery.
Business Development Executive
MPN Capitals
Feb 2024 - Jul 2024 (5 months)
Conducted high-volume outbound outreach and closed energy utility deals, driving a 25% increase in client acquisition and maintaining a 90% client retention rate through post-sale support.
Customer Service Representative
FirstSource Solutions
Mar 2021 - Oct 2022 (1 year 7 months)
Managed account recovery and payment processing, improving collections through empathetic but firm customer communication and documented escalation procedures.
Education
Degrees, certifications, and relevant coursework
University of Windsor
Master of Medical Biotechnology, Medical Biotechnology
2023 -
Master of Medical Biotechnology program including coursework in marketing, leadership, human physiology, drug discovery, and biochemistry.
P C Jabin Science College
Bachelor of Science, Science
2014 - 2017
Completed a Bachelor of Science with coursework relevant to foundational sciences.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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