Open to opportunities

Marc Hera

@marchera

Message

Motivated professional transitioning into tech sales with strong customer service skills.

Canada

Message

What I'm looking for

I am looking for a role that values a people-first approach, offers growth opportunities, and allows me to leverage my customer service experience in tech sales.

I am a motivated and coachable professional transitioning into tech sales after building a strong foundation in customer service, communication, and problem-solving across healthcare and retail. I recently completed a certification in technology sales, focusing on cold outreach, qualifying leads using BANT and SPIN, and utilizing tools like Salesforce and HubSpot.

In my previous roles, I supported and built relationships with over 60 clients as a Health Care Aide, where I honed my skills in trust, communication, and adaptability. These skills directly translate to prospecting and discovery conversations in sales. My experience in fast-paced environments has equipped me with the ability to manage outreach cadences and hit SDR KPIs effectively.

I am confident in making cold calls, handling objections, and building real connections. I look forward to bringing a people-first approach to a Sales Development Representative role, where I can leverage my background to contribute positively to a team and drive results.

Experience

Work history, roles, and key accomplishments

Current

Health Care Aide

Current

Alberta Health Services

May 2022 - Present (3 years 1 month)

Supported and built relationships with over 60 clients, focusing on trust, communication, and consistency. Handled pushback and client refusal with empathy and adaptability, mirroring objection-handling techniques used in sales.

Customer Relationship Management Communication Problem Solving Team Collaboration

Machine Operator

Precision Design & Manufacturing

Jun 2021 - Jan 2022 (7 months)

Met daily production targets in a fast-moving environment, staying focused and organized. Followed detailed, process-driven systems and adapted on the fly, similar to working within structured sales workflows and iterating on messaging.

Production Management Process Improvement

Front End Associate

Sobeys

Nov 2018 - Jun 2021 (2 years 7 months)

Helped customers solve problems quickly and personally, often turning negative situations around. Promoted special offers and upsold products at checkout, helping develop a natural sense for identifying needs and making recommendations.

Customer Service Problem Solving Upselling Attention To Detail

Education

Degrees, certifications, and relevant coursework

Northern Lakes College

Health Care Aide, Health Care

Completed a comprehensive program to become a certified Health Care Aide, focusing on patient support and care.

J.R Shaw School of Business, NAIT

Business Foundations, Business

Undertook foundational studies in business principles at the J.R Shaw School of Business.

CourseCareers

Certification, Technology Sales

Completed a certification in technology sales, focusing on cold outreach, qualifying leads using BANT and SPIN, and utilizing tools like Salesforce and HubSpot.