Meikan Keith
@meikankeith
Customer success and business development professional driving revenue and retention.
CanadaWhat I'm looking for
I am a customer success and business development professional with over five years of experience driving revenue, building donor and client loyalty, and delivering exceptional service across SaaS and nonprofit environments.
I have a proven track record in prospecting, outreach, and fundraising—regularly exceeding outreach targets and managing pipelines of 150+ qualified prospects using Salesforce and HubSpot.
In customer success roles I’ve led onboarding, renewals, and remote support via email, chat, and video, coordinated escalations with technical teams, and contributed to retention improvements and high satisfaction scores.
I thrive in virtual and hybrid environments, am skilled at upselling and renewals, and bring strong communication, problem-solving, and relationship-building abilities that help organizations grow and retain clients and donors.
Experience
Work history, roles, and key accomplishments
Business Development Representative
Global Faces Direct
Apr 2022 - Present (3 years 6 months)
Prospected and engaged donors/clients via cold calling, email, and social outreach averaging 50+ daily contacts, built a pipeline of 150+ qualified prospects, and secured funding partnerships contributing to revenue growth with 90% donor retention.
Customer Success Associate
Aisle Labs
May 2022 - Dec 2023 (1 year 7 months)
Managed client relationships and renewals for a cloud SaaS platform, led onboarding and adoption via remote support channels, and coordinated technical escalations to improve retention and satisfaction.
Business Development Representative
Blue Plastics
Nov 2019 - Jan 2022 (2 years 2 months)
Prospected and engaged new leads through cold calls and outreach campaigns, built and managed a sales pipeline, delivered presentations and negotiated contracts to consistently exceed conversion targets.
Customer Support Representative
Fleet Sight
May 2016 - Apr 2018 (1 year 11 months)
Resolved customer inquiries and support tickets via phone, email, and chat, maintained case documentation in CRM systems, and escalated complex issues while preserving high satisfaction scores.
Education
Degrees, certifications, and relevant coursework
SCSheridan College
Diploma, Social Service Work
2020 - 2022
Completed a Social Service Work Diploma focusing on client support, case management, and community services.
Intel College
Certificate, Business Studies
2018 - 2019
Studied Business Studies with coursework in business fundamentals and sales-related topics.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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