Open to opportunities

Yesha Mehta

@yeshamehta

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Business Development Representative driving pipeline growth through consultative, human-first outreach.

Canada

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What I'm looking for

I seek a customer-centric sales role where I can drive pipeline growth through consultative outreach, collaborate with AEs, and scale CRM-driven processes for measurable impact.

I am a Business Development Representative with 4+ years of experience driving outbound pipeline growth through personalized, multi-channel outreach and consultative selling. I partner closely with Account Executives to qualify opportunities, engage senior decision-makers, and position secure SaaS and fintech solutions that increase productivity and trust.

My work has expanded global pipelines, shortened sales cycles, and improved customer satisfaction and retention by applying CRM-driven workflows and data-informed outreach. I bring curiosity, adaptability, and measurable results from roles across sales, recruitment, and customer-facing positions in Canada and international markets.

Experience

Work history, roles, and key accomplishments

Current

Sales & Customer Engagement

Current

Shoppers Drug Mart

Dec 2023 - Present (1 year 10 months)

Manage 100+ daily customer interactions, uncover needs and recommend tailored solutions, boosting satisfaction by 58% and repeat purchases by 43% through consultative selling and targeted campaigns.

Consultative Selling Customer Engagement Cross Functional Collaboration Retail Sales CRM Product Launches Relationship Building

Customer Service Representative

Paymentus

Feb 2023 - Oct 2023 (8 months)

Logged client interactions in Salesforce and optimized workflows to reduce response times, increasing trust in secure payment systems and supporting Account Executives to resolve complex client issues.

Customer Service Salesforce Payment Systems Workflow Optimization Technical Communication Fintech

Sales Development Representative

Psitech Consultancy Services Pvt. Ltd

Dec 2021 - Oct 2022 (10 months)

Drove outbound campaigns and ICP research to generate SaaS/tech leads, surpassing SQL targets by 20% and partnering with Account Executives to refine pipeline strategy and ensure qualified lead transitions.

Outbound Prospecting Lead Generation ICP Research Social Selling Sales Enablement CRM

Recruiter (Account Management)

IMS People Possible

Jul 2020 - Aug 2021 (1 year 1 month)

Built and nurtured talent pipelines across Europe, Singapore and India, collaborating with hiring managers to clarify requirements and reducing time-to-fill by 23% through relationship-driven sourcing.

Talent Sourcing Account Management Pipeline Management Time To Fill Reduction CRM

Recruitment Consultant

Unihunt Consulting Pvt. Ltd

Jun 2019 - Jul 2020 (1 year 1 month)

Cultivated client and candidate relationships across India, Middle East and Africa, driving a 31% increase in repeat business and boosting placement conversions by 27% through CRM-driven outreach.

Client Relations Candidate Sourcing CRM Placement Strategy Business Development Outreach Tracking