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Benson Mwai

@bensonmwai

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Experienced warehouse assistant with strong customer service skills.

Kenya

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills and contribute to a dynamic team environment.

I am a dedicated professional with a diverse background in customer service and warehouse operations. My journey began with a solid educational foundation, including a Diploma in Business Administration and a Diploma in Information Technology from the Technical University of Kenya. Over the years, I have honed my skills in various roles, including as a Warehouse Assistant at Kuhne Nagel and a Customer Representative at Kokonetworks Ltd.

My experience as a clerk for the Electoral Commission of Kenya has equipped me with strong organizational and communication skills, allowing me to effectively manage tasks and interact with diverse stakeholders. I am passionate about achieving organizational goals and fostering positive relationships within the workplace. My technical skills, combined with my commitment to excellence, make me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Current

Business Owner

Current

Self Employed

Currently managing a personal business, overseeing operations, customer relations, and financial management. Focused on growth and sustainability.

Business Management Customer Relations Management Strategic Planning

Warehouse Assistant

Kuhne Nagel

Jan 2023 - Jan 2024 (1 year)

Assisted in warehouse operations, ensuring efficient handling and storage of goods. Collaborated with team members to maintain inventory accuracy and support logistics activities.

Team Collaboration Logistics Problem Solving

Customer Representative

Kokonetworks Ltd

Jan 2023 - Jan 2024 (1 year)

Provided customer support and assistance, addressing inquiries and resolving issues to enhance customer satisfaction. Maintained communication with clients to ensure service quality.

Customer Service Communication Skills Client Relationship Management

Software Engineer

Himalayas

Jan 2020 - Jan 2022 (2 years)

Worked on building scalable and efficient software systems, collaborating with cross-functional teams to deliver high-quality products.

Python Django RESTful APIs Agile Development Cloud Computing

Backend Developer

Andela

May 2018 - Jan 2020 (1 year 8 months)

Developed and maintained multiple backend services using Node.js, Express, and MongoDB, ensuring high availability and performance.

NodeJS Express MongoDB RESTful APIs JavaScript

Clerk

Electoral Commission of Kenya

Jan 2008 - Jan 2011 (3 years)

Managed clerical tasks, including data entry and reporting to the returning officer. Ensured accurate documentation and supported electoral processes.

Data Entry Documentation Reporting Administrative Support

Clerk

Deacons Kenya Limited

Jan 2008 - Sep 2008 (8 months)

Performed clerical duties, including managing files and assisting with customer inquiries. Supported daily operations and contributed to team efficiency.

Customer Support Organizational Skills

Sales and Marketing Representative

Pioneer Weavers

Jan 2007 - Jan 2008 (1 year)

Engaged in sales and marketing activities, promoting products and services to potential customers. Developed marketing strategies to increase brand awareness.

Sales Strategies Marketing Strategies Customer Engagement Market Research

Education

Degrees, certifications, and relevant coursework

Technical University of Kenya

Diploma in Business Administration, Business Administration

2000 - 2011

Completed a Diploma in Business Administration, along with a Certificate in Business Calculations and Computer Packages. Also obtained a Diploma in Information Technology.