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Managed inventory for the foodstuff category, ensuring stock levels were optimized. Developed forecast stock plans and monitored supplier performance while maintaining product information accuracy on online platforms.

Inspected incoming goods for quality standards and organized stock storage. Conducted regular audits to ensure stock accuracy and collaborated with suppliers to resolve quality issues.

Monitored logistics processes for customer returns and integrated returned items into inventory. Implemented strategies to minimize returns and collaborated with finance for inventory reconciliation.

Signed new agents and developed their skills in order placement through SMS and Copia APK. Conducted physical visits to promote sales and support existing agents.

Prepared performance reports and monitored data accuracy for EPZ companies. Conducted data entry and analysis in the CRM system, ensuring timely updates on imports and exports.

Handled incoming customer service calls, providing information and resolving issues to ensure customer satisfaction. Assisted with inquiries related to billing, service plans, and technical support. Maintained professionalism while addressing complaints and achieved performance metrics.

Conducted census interviews and ensured the accuracy of collected information. Transmitted data electronically to the Census Bureau servers.

Completed the International Computer Driving License (ICDL), gaining proficiency in various computer applications and software.

Studied Operations Research in Statistics and Actuarial Science, focusing on statistical methods and their applications in various fields.

Achieved the Kenya Certificate of Secondary Education (KCSE), completing secondary education with a focus on various subjects.

Completed primary education and obtained the Kenya Certificate of Primary Education (KCPE), laying the foundation for future studies.