Open to opportunities

Maxwell Amwayi

@maxwellamwayi

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Self-driven professional with strong customer service , data annotation and communication skills.

Kenya

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What I'm looking for

I seek a dynamic workplace that values hard work and offers growth opportunities.

I am an honest and self-driven individual who approaches every task with responsibility and dedication. My experience in customer service has equipped me with excellent interpersonal and communication skills, allowing me to effectively engage with clients and resolve their inquiries. I thrive in team environments and am always eager to learn and adapt to new challenges.

Throughout my career, I have successfully managed customer interactions across various platforms, ensuring compliance with regulations and providing exceptional support. My roles have ranged from Customer Service Executive to KYC Analyst and data annotation, where I have honed my skills in decision-making, time management, and process improvement. I am passionate about contributing to the success of my organization and achieving positive results.

Experience

Work history, roles, and key accomplishments

Current

Telesales Representative

Current

Twiga Foods Ltd

Jan 2024 - Jan 2024 (0 months)

Proactively contacted potential clients to introduce products and generate leads. Assisted existing clients with inquiries and issues while ensuring compliance with KYC regulations.

Sales Lead Generation KYC Customer Support Communication

Current

Operations Agent

Current

Teleperformance Kenya

Jan 2024 - Jan 2024 (0 months)

Responsible for responding to customer inquiries via live calls, chat, and email. Conducted thorough background checks to ensure compliance with KYC regulations and provided immediate support to resolve customer issues.

Customer Service KYC Communication Problem Solving Digital Communication

Event Support Team Member

Urban Hospitality & Services

Jul 2022 - Jan 2023 (6 months)

Directed passengers and managed queues during events. Handled customer inquiries and complaints while ensuring safety and cleanliness in public areas.

Customer Engagement Crisis Management Communication Public Speaking

Customer Service Executive

Calltronix Kenya Limited

May 2021 - Jan 2022 (8 months)

Made customers feel valued and understood their needs. Generated leads and delivered sales pitches while managing customer interactions through CRM systems.

Customer Service Sales CRM Communication Problem Solving

Customer Service Representative/KYC Analyst

Horizon Contact Centers

Feb 2020 - May 2021 (1 year 3 months)

Ensured compliance with KYC regulations, verified customer information, and maintained accurate records. Responded to inquiries from regulatory authorities and resolved customer issues.

KYC Customer Support Data Management Problem Solving Communication

Research Assistant/Brand Ambassador

STAN CONSULTING GROUP LTD

Jan 2018 - May 2019 (1 year 4 months)

Collected and analyzed data, conducted research, and assisted senior staff in various tasks. Delivered qualitative results through research and data management.

Data Analysis Research Communication Time Management Team Collaboration

Education

Degrees, certifications, and relevant coursework

ALX Africa

Data Science Certificate, Data Science

2023 - 2024

Pursuing a Data Science Certificate covering Financial Accounting, Communication Skills, Introduction to Law and Governance, Economics Quantitative Analysis, Information Communication Technology, Company Law, and Financial Management.

Kakamega Primary School

Kenya Certificate of Primary Education, Primary Education

2004 - 2009

Grade: 302 marks

Attained a certificate in Kenya Certificate of Primary Education with a score of 302 marks.

Vision Institute of Professionals

CPA Part 1 Certificate, Professional Accounting

2014 -

Completed CPA Part 1, focusing on foundational accounting principles and practices.

St Ignatius Mukumu Boys High School

Kenya Certificate of Secondary Education, Secondary Education

2009 - 2012

Grade: B-

Attained a certificate in Kenya Certificate of Secondary Education (A-levels) with a grade of B- (Minus).

Shalom Computer Training College

Computer Certificate, Computer Studies

2013 -

Completed a computer certificate program covering Microsoft Windows, Word processing (Ms. Word), Spreadsheet (Ms. Excel), Database management (Ms Access), and Graphic presentation (Ms PowerPoint).