Gloria Muthemba
@gloriamuthemba
Dedicated customer service representative with strong administrative skills.
KenyaWhat I'm looking for
I am a dedicated and detail-oriented Customer Service Representative and Administrative Professional with a strong background in customer relations, administrative support, and logistics coordination. My experience includes providing high-quality customer service, managing inquiries, and ensuring smooth daily operations. I thrive in fast-paced environments and am adept at multitasking and problem-solving.
Throughout my career, I have successfully enhanced customer satisfaction and retention by managing inquiries and complaints professionally. My role at Call Centre International involved collaborating with team members to optimize workflow and meet key performance indicators. I am passionate about leveraging my expertise to support executives and enhance organizational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Call Centre International (CCI)
Mar 2023 - May 2024 (1 year 2 months)
Provided high-quality customer service via phone and chat for Grubhub, ensuring prompt issue resolution. Managed customer inquiries and complaints professionally, enhancing customer satisfaction and retention. Collaborated with team members to optimize workflow and meet key performance indicators.
Production Assistant
Urban Phunk Made in Kenya
Feb 2021 - Feb 2022 (1 year)
Oversaw inventory management, product selection assistance, and customer interactions in a retail environment. Provided exceptional customer service, helping increase sales and brand engagement. Handled transactions and resolved customer concerns.
Logistics Officer
Kenya Men Engage Alliance (KEMEA)
Jan 2021 - Sep 2021 (8 months)
Coordinated logistics and administrative tasks, including booking appointments and handling invoices. Assisted the HR Manager in organizing schedules and ensuring timely task execution. Maintained confidential records and ensured operational efficiency.
Administrative Intern
Teachers Service Commission (TSC)
Jan 2020 - Feb 2020 (1 month)
Provided administrative support, including filing, note-taking, and responding to queries. Assisted in organizing schedules and managing documentation for staff.
Education
Degrees, certifications, and relevant coursework
The Management University of Africa
Bachelor of Management and Leadership, Management and Leadership
2016 - 2020
St. Anne’s Girls Secondary
Kenya Certificate of Secondary Education, Secondary Education
2012 - 2015
Martin Luther Primary School
Kenya Certificate of Primary Education, Primary Education
2004 - 2011
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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