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BEAUTY BUTHELEZI

@beautybuthelezi

Customer Support, Operations and Administrative specialist with 10+ years coordinating projects and delivering exceptional service.

South Africa

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What I'm looking for

I’m looking for a role where I can own customer support and operations—coordinating priorities, improving processes, and ensuring accurate records—while collaborating with internal teams and stakeholders in a fast-paced environment.

Customer-focused Operations and Administrative professional with 10+ years of experience supporting customers, coordinating projects, and managing administrative processes across service, corporate, and financial-services environments. Proven track record of delivering campaigns and projects on time, maintaining 100% accuracy in records and documentation, and resolving operational issues through cross-team collaboration.

Skilled at managing multiple priorities simultaneously while maintaining accuracy, professionalism, and strong attention to detail. Adept at coordinating workflows, resolving customer issues, following up on outstanding requests, and building lasting relationships with stakeholders, suppliers, and customers. Proficient in Microsoft Office, Google Workspace, CRM systems, and remote collaboration tools, with the ability to quickly learn new software and processes.

Known for being resourceful, highly organized, proactive, and consistently recognized for delivering excellent customer experiences.

Experience

Work history, roles, and key accomplishments

Campaign Coordinator

Smart Cart T/A Smart Media

Jul 2023 - Apr 2026 (2 years 9 months)

Coordinated multiple campaigns, ensuring milestones and deadlines were met. Served as primary point of contact between internal teams, suppliers, and stakeholders, while maintaining project documentation and following up on outstanding actions.

Campaign Coordination Project Documentation Project Tracking Scheduling Stakeholder Management Issue Resolution Record keeping

Administrator & Office Manager

South African Zionist Federation

Jan 2017 - Jun 2023 (6 years 5 months)

Coordinated daily office operations and provided administrative support, including handling customer and supplier communications. Prepared reports and business documentation, scheduled meetings, managed calendars, and supported executive administration.

Office Administration Customer Communications Report Preparation Meeting Coordination Calendar Management Executive Administrative Support

Garnishee Order Administrator

Kollekt Managed Debtor Solutions

Jan 2012 - Dec 2016 (4 years 11 months)

Managed garnishee order collections and processed payment queries. Liaised with HR and debtors, prepared statements, generated proof of payment, assisted with staff training, and supported account balancing.

Garnishment Processing HR & Debtor Liaison Proof Of Payment Generation Staff Training Accounts Support

Customer Care Agent

SAYG Mobile

Apr 2010 - Dec 2011 (1 year 8 months)

Handled customer enquiries via telephone and email, resolving issues while maintaining customer satisfaction. Processed requests within service level expectations, escalated complex enquiries, and maintained detailed customer records in internal systems.

Customer Support Issue Resolution Customer Satisfaction Escalation Management Documentation Problem Solving Customer Relationship Management