Candice singh
@candicesingh
I manage customer accounts, order flows, and operational support across high-volume environments.
South AfricaWhat I'm looking for
I've managed customer accounts, order flows, and service inquiries at PSA, Clear Com, BCC, and Credit World, using SAP, CRM tools, and proprietary databases to capture data, resolve issues, and support customer retention.
Over more than 20 years, I've also led case administration and records management at NBCRFLI, maintained confidential documentation, supported payroll and office operations, and helped onboard and train colleagues. I bring a customer-focused approach to resolving delivery, scheduling, billing, and account concerns while maintaining accurate, secure processes.
Experience
Work history, roles, and key accomplishments
Sales Agent
PSA
Jan 2026 - Present (7 months)
Orchestrated service relationships with assigned customer accounts, managing inquiries in a high-volume communications environment. Utilized SAP and CRM tools for data capturing and order flow tracking.
Sales Agent
Clear Com
Jan 2026 - Dec 2026 (11 months)
Delivered high-impact customer care to drive product utilization and retention. Managed complex inquiries and resolved fulfillment and delivery complaints in coordination with Supply Chain teams.
Customer Service Agent
BCC
Jan 2025 - Dec 2025 (11 months)
Processed complex inbound passenger and client requests with top-tier telephone etiquette. Investigated service disruptions and delivery errors to ensure timely resolutions.
Client Advisor
Credit World
Jan 2025 - Dec 2025 (11 months)
Provided professional client support and addressed commercial and account inquiries. Evaluated consumer history and service issues to coordinate resolution pathways.
Operations Administrator
NBCRFLI
Jan 2008 - Dec 2021 (13 years 11 months)
Managed multi-tiered case administration, corporate records, and high-volume document control. Coordinated data capturing and confidential records maintenance while meeting corporate timelines.
Payroll, Reception & Office Administrator
Ndoda SA
Managed reception spaces, monthly payroll processing, and multi-department office operations. Maintained filing hierarchies and synchronized corporate schedules.
Education
Degrees, certifications, and relevant coursework
Kwelanga Training
Certificate, Customer Service
Completed customer service training to enhance professional skills.
Careers 2000
Certificate, Information Technology
Completed PC and IT training to develop technical proficiency.
TEFL Universal
TEFL Certification, Education
Earned TEFL certification to teach English as a foreign language.
ICESA Matric School
Matric (Grade 12), General Studies
Completed secondary education and obtained the National Senior Certificate.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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