Open to opportunities

David Tembe

@davidtembe

Operations Assistant focused on accurate admin, client communication, and CRM reporting to keep workflows running smoothly.

South Africa

Message

What I'm looking for

I’m looking for a detail-focused role where I can own administrative workflows, communicate clearly with clients, and deliver accurate CRM reporting—ideally with remote-friendly collaboration, predictable systems, and room to improve service quality.

I’m an organized and detail-oriented support professional with experience in operations management, customer service, and client coordination. I’m known for maintaining clear communication, following through on tasks, and ensuring nothing falls through the cracks—especially in fast-paced environments.

In my current role, I manage daily administrative operations including invoicing, billing records, and payment processing with high accuracy. I also coordinate deliveries and logistics, maintain inventory and documentation, and support management decisions through reporting, data tracking, and operational updates, backed by reliable reconciliation and verification.

Experience

Work history, roles, and key accomplishments

Current

Operations Assistant

Current

Davis Maintenance Hardware

Jan 2025 - Present (1 year 5 months)

Managed daily operations including invoicing, billing records, and payment processing with high accuracy. Coordinated deliveries and scheduling, maintained inventory and documentation, and supported reporting through data tracking and reconciliations.

Invoicing Payment Processing Customer Support Delivery Coordination Data Tracking Administrative Support

Call Center Agent

Ipsos Global Market Research Agency

Nov 2022 - Dec 2024 (2 years 1 month)

Handled high-volume inbound and outbound calls in a contact centre environment while conducting customer interviews and surveys. Resolved customer queries, followed scripts and compliance requirements, escalated complex issues appropriately, and maintained performance against productivity targets and KPIs.

Outbound Calling Survey Administration Script And Procedure Compliance Customer Escalation Accurate Data Recording Customer Service Contact Centre Operations Quality Assurance

Sales & Marketing Officer

Serr Synergy

Jan 2024 - Nov 2024 (10 months)

Served as a primary client communication point, managing inquiries, follow-ups, and structured responses. Assisted clients with data collection and account documentation, created reports and dashboards, and supported compliance and regulatory audit activities.

Client Communication Data Collection Report Writing Dashboarding Customer Service CRM Data Management

Call Center Agent

Kantar Global Market Research Agency

Oct 2019 - Sep 2022 (2 years 11 months)

Delivered structured customer interactions in a fast-paced contact centre environment while collecting and recording accurate data. Maintained professional customer communication and followed strict compliance and quality standards to achieve consistent performance targets and KPIs.

Contact Centre Operations Customer Service & Compliance Quality Standards KPIs Professional communication

Education

Degrees, certifications, and relevant coursework

Wheelset Academy

N2 Certificate, Forklift Operations

N2 Certificate in Forklift Operations at Wheelset Academy (in progress).

MANCOSA

NDP in English Literacy, English Literacy

2024 -

Completed NDP in English Literacy through MANCOSA in 2024.

Forest High School

National Senior Certificate (Matric), General Education

2016 -

Completed the National Senior Certificate (Matric) at Forest High School in 2016.

IQ Academy

Health and Safety Short Course, Health and Safety

Activities and societies: Key areas included personal ownership in safety, management’s role, safety practitioner, office safety management, and hazard identification.

Completed a Health and Safety short course covering personal ownership in safety, management’s role in safety, safety practitioner topics, office safety management, and hazard identification.