Baljinder Singh

I am an IT professional with over 5 years of experience in infrastructure support and enterprise system management. My expertise lies in providing reliable IT service desk support, enhancing user productivity, and improving infrastructure systems through proactive troubleshooting and process automation. I have a strong proficiency in Windows environments, PowerShell automation, and resolving complex technical issues.

In my recent role as a Desktop Support Specialist at Sher Web, I provided Tier 3/4 support for Microsoft 365 and Intune, successfully resolving over 50 incidents weekly with a customer satisfaction rate of 99.9%. I managed Active Directory and Intune policies for over 500 endpoints, significantly reducing vulnerabilities by 40%. My commitment to continuous learning has led me to self-study VMware and backup tools, further expanding my infrastructure expertise.

Throughout my career, I have authored over 50 knowledge base articles, which decreased repeat tickets by 25%. I am passionate about training and have conducted sessions for IT staff, improving collaboration efficiency. I am eager to deepen my expertise in SAN technologies and virtualization while seeking hands-on experience with my employer's infrastructure tools.