Open to opportunities

Swapneet Kaur

@swapneetkaur

Message

Highly motivated IT professional specializing in technical support.

Canada

Message

What I'm looking for

I am looking for a role that values technical expertise and offers opportunities for growth and learning in a collaborative environment.

I am a highly motivated IT professional with over 5 years of experience in delivering exceptional technical support. My expertise lies in End User Compute (EUC) device troubleshooting and triage, where I have consistently demonstrated meticulous attention to detail. I possess a strong ability to investigate and resolve complex technical issues, ensuring optimal user experience through a proactive approach to problem-solving.

Throughout my career, I have successfully managed various technical support roles, including IAM Access Provisioning Analyst and Technical Support Representative. My commitment to excellence is reflected in my ability to handle high volumes of requests while adhering to service level agreements. I thrive in fast-paced environments and am eager to apply my technical expertise and leadership skills in a dynamic setting.

Experience

Work history, roles, and key accomplishments

IAM Access Provisioning Analyst

Ascension Healthcare

Jun 2023 - Nov 2023 (5 months)

Responsible for creating and terminating Azure AD user accounts, managing access requests, and ensuring compliance with service level agreements. Successfully handled over 40 requests daily while maintaining high standards of accuracy and efficiency.

Azure AD RBAC ServiceNow Ticketing Systems SLA Management

Technical Support Representative

Gatestone & Co

Jul 2023 - Sep 2023 (2 months)

Provided technical support to customers via phone, resolving issues related to wireless network connectivity and performance. Documented troubleshooting procedures and configurations using ServiceNow.

Technical Support Wireless ServiceNow Troubleshooting Customer Service

Infrastructure Administrator

Wipro Limited

Feb 2019 - Jan 2022 (2 years 11 months)

Managed and troubleshot company and user-owned devices enrolled in Intune and AirWatch. Collaborated with project teams and stakeholders to ensure compliance with ITIL frameworks and security regulations.

Intune Airwatch ITIL Change Management Device Management

Application Support Analyst

RCS Technologies

Apr 2018 - Jan 2019 (9 months)

Provided support for applications like Zoom and Okta, assisting users with SSO and MFA issues. Managed user accounts in Azure AD and resolved desktop hardware and software problems.

Azure AD SSO MFA Desktop Support