Open to opportunities

Baba User

@babauser

Message

I am a client-focused operations leader driving revenue and operational excellence across hospitalit

United States

Message

What I'm looking for

I seek a leadership role in a growth-oriented, collaborative organization where I can drive operational excellence, mentor teams, and apply both healthcare and security operations experience while continuing software engineering learning.

I am a dynamic, client-focused leader with broad experience managing high-volume retail operations, luxury hospitality, and complex program coordination. I combine frontline service instincts with operational rigor and a continuous learning mindset.

I have a proven record of driving sales growth, improving customer satisfaction, and developing high-performing teams. My achievements include sales leadership recognition and quarterly staff awards that reflect measurable performance improvements.

In security operations, I led a Global Security Operations Center with responsibility for access control, CCTV monitoring, alarm and incident response, badge and VMS administration, and 24/7 operational readiness. I trained and supervised operators, maintained reporting matrices, and coordinated multi-channel stakeholder communication during critical events.

My clinical background includes phlebotomy, medical assisting, and work with electronic health records in regulated environments. I maintain certifications in basic life support, trauma-informed care, and adhere to HIPAA and other compliance standards while managing specimen integrity and patient data.

I am completing a Bachelor’s in Software Engineering while seeking opportunities where I can contribute strategic leadership, operational excellence, and cross-functional problem solving. I thrive in collaborative, growth-oriented organizations and adapt quickly to new systems and processes.

Experience

Work history, roles, and key accomplishments

Independent Laboratory Service Assistant

Millennium Health LLC

Sep 2022 - Present (2 years 11 months)

Performed observed and unobserved urine collection and lab urinalysis for illicit substances, ensuring proper handling and storage of specimens. Utilized Electronic Health Records systems for patient information management.

Urinalysis Electronic Health Records Crisis Intervention Substance Abuse De Escalation Techniques Trauma Informed Care

Assistant Manager

HUGO BOSS Inc.

Feb 2021 - Present (4 years 6 months)

Managed sales, visual merchandising, and store housekeeping while cultivating community relations. Achieved positive sales growth, exceeded goals, and built a strong client base.

Sales Visual Merchandising Customer Service Clienteling Business Development Loss Prevention Product Knowledge Social Media Management Compliance

Assistant Manager

Camas Boutique Hotel

Jul 2020 - Present (5 years 1 month)

Oversaw daily hotel operations, ensuring guest satisfaction and coordinating with various departments for smooth functioning. Managed budgets, financial plans, and implemented strategies to increase revenue and occupancy.

Hotel Operations Budget Management Revenue Event Coordination Customer Service Compliance Financial Planning Scheduling

Global Security Operations Center Lead

Logitech

May 2020 - Present (5 years 3 months)

Maintained operations of the Global Security and Operations Center, supervising and training GSOC Operators. Managed access control, CCTV monitoring, and critical incident response.

Access Control Incident Response Risk Management Threat Management Emergency Preparedness

Program Coordinator

Dungarvin Oregon, LLC.

Feb 2020 - Present (5 years 6 months)

Coordinated the development, implementation, and evaluation of residential programming, including staff scheduling and supervision. Managed program budgets and implemented quality improvement initiatives.

Program Coordination Staff Supervision Budget Management Quality Improvement Property Management Training Scheduling

Medical Assistant-Phlebotomist

Sea Mar Community Health Centers

Nov 2017 - Present (7 years 9 months)

Performed phlebotomy procedures and in-house testing on human specimens, including blood draws and lab analysis. Managed patient vital signs, triaged patients, and maintained lab equipment.

Phlebotomy Lab Testing Vital Signs Patient Triaging Electronic Health Records Basic Life Support Patient Education

Float Medical Assistant, Vent Care Specialist

Action Healthcare Staffing

Jan 2017 - Present (8 years 7 months)

Provided patient care and support across various healthcare settings, assisting with medical procedures and collaborating on care plans. Performed clerical and administrative tasks, including patient data documentation and monitoring.

Patient Care Vital Signs CPR Patient Transport Electronic Health Records Clerical Patient Advocacy

Lead Direct Support Professional

Alpha Supported Living Services

Nov 2016 - Present (8 years 9 months)

Provided support to program residents with daily living activities, household tasks, and personal hygiene. Managed seizure response, facilitated community outings, and ensured resident safety and well-being.

Direct Support Seizure Management Property Management

Pharmacy Assistant

Rite Aid

Jan 2016 - Present (9 years 7 months)

Assisted Pharmacy Technicians and Pharmacists, accommodating customers and maintaining the Pharmacy department. Performed clerical and pharmaceutical duties as delegated.

Pharmacy Operations Customer Service Clerical Pharmaceutical Assistance Inventory Management Communication Team Collaboration Patient Accommodation Patient Accommodations

Care Coordinator, Lead Certified Nursing Assistant

Community Integrated Services, CIS

Jun 2013 - Present (12 years 2 months)

Supervised program residents and maintained daily progress notes in accordance with policies and standards. Scheduled medical and psychological appointments, and facilitated staff meetings and trainings.

Care Coordination Progress Documentation Scheduling Housekeeping Staff Training Team Leadership Facilitation

Assembly and Operations Lead

Phillips Respironics

Dec 2011 - Present (13 years 8 months)

Performed structured troubleshooting and analysis, assembly, and disassembly of oxygen concentrators. Oversaw the manufacturing process, conducted quality control audits, and managed shipping operations.

Troubleshooting Assembly Quality Control Manufacturing Processes Mechanical Tools Client Relations Data Analysis

Trainee Photo Center Assistant Manager

Wal-Mart Inc.

Jun 2010 - Present (15 years 2 months)

Provided exceptional customer service and supported the general manager with clerical and administrative duties. Managed Photo Center operations, including processing photos and organizing events.

Customer Service Administrative Support Sales Analysis Team Leadership Compliance Inventory Management Training

Education

Degrees, certifications, and relevant coursework

Zetech University

Bachelor’s Degree, Software Engineering

Currently pursuing a Bachelor's Degree in Software Engineering. This ongoing program focuses on developing comprehensive skills in software development and engineering principles.