Open to opportunities

Amber Niznik

@amberniznik

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Dedicated medical office specialist with expertise in patient care.

United States

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What I'm looking for

I seek a role that fosters growth and allows me to utilize my medical expertise while enhancing patient care.

I am a certified Medical Office Specialist and Phlebotomy Technician with extensive experience in patient care and medical office management. My journey began with a diploma from Parma Senior High School, followed by certifications from Kaplan Career Institute and Polaris Adult Career Center. I have honed my skills through various roles, including my externship at Southwest General Urgicare, where I excelled in patient information management and specimen collection.

In my current role as a Retail Merchandiser at Hallmark Cards Corp., I leverage my organizational skills to ensure optimal product placement and customer satisfaction. My background in customer service, combined with my medical training, allows me to interact effectively with patients and customers alike. I am passionate about contributing to a healthcare environment where I can utilize my skills in medical billing, coding, and patient education while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Retail Merchandiser

Current

Hallmark Cards Corp.

Jul 2015 - Present (10 years 2 months)

Ensured optimal stock levels and product placement to maximize sales and margin performance. Managed seasonal and holiday merchandise changes, built displays, and maintained assigned stores to ensure they were well-stocked and customer-ready.

Retail Merchandising Inventory Management Planogram Reading Customer Service Stocking Sales Maximization Seasonal Merchandising

Housekeeper/Night Attendant

Extended Stay of America

Aug 2011 - Present (14 years 1 month)

Cleaned guest rooms after check-outs and performed weekly cleanings for extended stays. Checked in guests with reservations and walk-ins, assigning rooms as needed. Managed laundry operations by washing and drying linen for housekeepers.

Housekeeping Laundry Operations Customer Service Room Assignment Linen Management

Puller/Stocker

Gary Burlin & Co

May 2006 - Present (19 years 4 months)

Pulled orders from shelves for shipment via UPS to customers. Stocked shelves upon freight arrival and answered phones to take customer orders.

Order picking Stocking Inventory Management Customer Orders Warehouse operations Freight Supply Chain Logistics

Data Entry/Gift Cards

Dealer Tire (Alliance Staffing)

Sep 2005 - Present (20 years)

Processed gift card orders for clients participating in the Point Plus Program. Entered orders into spreadsheets and the JD Edwards Solution system. Managed shipping of gift cards and created FedEx shipping labels.

Data Entry Spreadsheet Management JD Edwards Solution order fulfillment Client Relations Program Management Administrative Support

Secretary

County Security Agency

Jun 2003 - Present (22 years 3 months)

Entered invoices into the computer system and managed paper filing. Handled faxing, copying, and answered phones. Scheduled employee assignments and participated in hiring and firing processes. Conducted ride-alongs to ensure account and employee performance.

Administrative Support Invoicing Fax Phone Answering Scheduling Account Management

Customer Service Rep.

Super Kmart

Aug 1996 - Present (29 years 1 month)

Organized and stocked shoe freight by size and maintained overhead inventory. Assisted customers with purchases and managed various departments including layaway, kids, women's, men's, jewelry, and home fashions. Handled stock replenishment, cleaning, returns, paperwork, and created end caps and displays.

Customer Service Stocking Inventory Management Merchandising Retail Operations Sales Support Returns Processing Freight Management

Education

Degrees, certifications, and relevant coursework

Polaris Adult Career Center

Certification, Phlebotomy

Obtained Certified Phlebotomy Tech certification from Polaris Adult Career Center, with an expected graduation in January 2025. Developed expertise in venipuncture, specimen collection, and patient interaction.

Parma Senior High School

High School Diploma, General Studies

Completed high school education at Parma Senior High School, graduating in June 1999. Gained foundational knowledge across various subjects.

Kaplan Career Institute

Certification, Medical Office Specialist

Completed the Medical Office Specialist certification program at Kaplan Career Institute, graduating in October 2012. Acquired skills in medical office management, billing, coding, and patient record handling.