Open to opportunities

Megan Rekowski

@meganrekowski

Message

Experienced operations and customer-focused manager skilled in retail, marketing, and healthcare administration.

United States

Message

What I'm looking for

I seek a role where I can improve processes, lead teams, and combine customer-focused operations with marketing or healthcare administration in a collaborative environment.

I am an operations-minded manager with broad experience across retail, events, and healthcare administration, focused on improving processes and delivering excellent customer and patient experiences.

I have led hiring, training, scheduling, inventory, and loss-prevention efforts for multiple retail teams while driving sales and visual merchandising to meet targets.

In marketing and events, I created branding, social media content, websites, and SEO improvements, and captured event photography and video to grow client presence.

Most recently in healthcare, I coordinated patient flow, maintained HIPAA compliance, implemented record-management improvements, and collaborated with clinical teams and referring physicians to optimize workflows.

Experience

Work history, roles, and key accomplishments

Current

Patient Flow Coordinator

Current

Essentia Health

Nov 2023 - Present (2 years 2 months)

Managed patient flow and records at a clinical facility, implementing a streamlined record system that improved efficiency and reduced errors while ensuring HIPAA compliance and coordinating transportation and referrals.

Patient Scheduling HIPAA Workflow Optimization Patient Coordination Referral Management Communication Administrative Support

Customer Service Associate

Collector's Connection

Jan 2023 - Dec 2023 (11 months)

Delivered customer support by resolving inquiries and complaints, processing returns and exchanges, and maintaining accurate inventory records while recommending process improvements to enhance the customer experience.

Customer Service Returns Processing Inventory Management Product Knowledge Communication Process Improvement

Marketing Manager

Wild Embers Events Services

Oct 2022 - Dec 2022 (2 months)

Produced daily social content and event media, redesigned branding and client websites to improve SEO, and developed marketing materials and event concepts to grow social presence and client engagement.

Social Media Marketing Content Creation Branding SEO Website Design Photography Graphic Design Event Marketing

First Assistant Manager

Maurices

Jan 2022 - Oct 2022 (9 months)

Supported store operations by hiring and training staff, meeting sales goals, scheduling to budget, managing inventory and displays, and implementing loss prevention measures to improve store performance.

retail management Staff Training Scheduling Inventory Management Visual Merchandising Sales Targets Loss Prevention Customer Service

Retail Store Manager

The Amazing Grace Boutique

Jun 2021 - Dec 2021 (6 months)

Managed full-store operations including merchandising, ordering, hiring and training staff, scheduling to payroll, and driving sales through displays and inventory oversight.

Store Management Merchandising Inventory Control Hiring Staff Training Scheduling Sales Performance Visual Merchandising

Floral Assistant

Dunbar Floral and Gifts

Jan 2021 - Jun 2021 (5 months)

Handled customer orders and QuickBooks entry, prepared floral arrangements and deliveries, maintained store cleanliness, and managed retail stocking and pricing.

Quickbooks Order Entry Inventory Management Delivery Management Customer Service

Front of House Shift Leader

Dovetail Cafe and Marketplace

Aug 2019 - Dec 2020 (1 year 4 months)

Led shifts by managing orders, ensuring product quality and stock levels, maintaining cleanliness, training staff, and ensuring completion of shift tasks to meet service standards.

Customer Service Inventory Management Staff Training Quality Control

Barista / Coffee Roaster

Dunn Brothers Coffee

Aug 2016 - Oct 2019 (3 years 2 months)

Prepared customer orders and maintained store operations while roasting coffee daily according to roast plans to ensure consistent product flavor and inventory levels.

Roasting Customer Service Quality Control

Store Manager

Ragstock

Oct 2018 - Jun 2019 (8 months)

Oversaw store operations including merchandising, ordering, hiring and training staff, scheduling, reporting sales, and implementing display strategies to drive daily sales goals.

Store Management Merchandising Sales Reporting Hiring Staff Training Scheduling Inventory Control Visual Merchandising

Retail Store Manager

Fitger's Brewhouse Beer Store

Aug 2016 - Sep 2018 (2 years 1 month)

Managed retail operations including ordering and stocking, hiring and scheduling staff, social media and online orders management, and merchandising to maintain an up-to-date product selection.

retail management Social Media Management Hiring Scheduling Merchandising Vendor Relations