Open to opportunities

Courtney Fry

@courtneyfry

Message

People-focused healthcare operations leader driving team performance and compliance.

United States

Message

What I'm looking for

I seek a people-centered role in healthcare operations or training where I can lead teams, improve revenue cycle performance, and drive compliance while fostering staff development and cross-functional collaboration.

I am a people-focused leader with 7+ years optimizing healthcare operations, revenue cycle functions, and higher-education residential life. I hire, train, and develop front-line teams, implement KPIs and workflows, and manage EHR and compliance tasks that reduced errors and supported CCBHC designation.

I combine event and budget management experience with crisis intervention and mental health advocacy, delivering measurable improvements in client service, collections, and staff performance across multi-site operations. I prioritize clear cross-functional communication, staff development, and building client-centered processes to sustain operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Supervisor of Business Operations

Current

Radiant Health

Jul 2025 - Present (8 months)

Oversee front office operations across 3 locations, improving registration, insurance verification, and scheduling workflows; supported Director of Revenue Cycle with KPI reporting and helped achieve CCBHC designation that reduced error margins.

Revenue Cycle Operations EHR Insurance Verification KPI Tracking Staff Training

Resident Director

Crown College

Jul 2022 - Jun 2025 (2 years 11 months)

Managed residence life for up to 520 students, supervised 28 residential staff, and led training, event planning, and budget reconciliation to increase student engagement and operational consistency.

Student Affairs Staff Supervision Event Planning Budget Management Training Development Crisis Intervention Program Development

Assistant Manager of Personnel

The Branch Gathering Place + Coffee House

May 2021 - May 2022 (1 year)

Led full-cycle hiring and onboarding, managed schedules and staff training, and maintained service quality and operations as Assistant Manager after promotion from barista.

Recruiting Onboarding Scheduling Staff Training Inventory Management Customer Service

Graduate Assistant, Residential Life

Indiana Wesleyan University

May 2021 - May 2022 (1 year)

Managed events budget, coordinated programming and housing logistics for married-student housing and campus residences, and supervised desk staff to maintain front desk operations and resident services.

Budget Reconciliation Programming Staff Supervision Policy Enforcement

Graduate Assistant of Marketing

Indiana Wesleyan University

Oct 2020 - May 2022 (1 year 7 months)

Created communications and marketing materials for the School of Theology and Ministry, managed newsletters and announcements, and provided administrative support to faculty and office operations.