Open to opportunities

Ra'je Richardson

@rajerichardson

Message

Detail-oriented operations professional specializing in data management and high-volume customer support.

United States

Message

What I'm looking for

I seek a role with opportunities to apply data management and customer-facing skills, work in a collaborative, process-driven team, and grow into greater operational responsibility.

I am a detail-oriented operations professional with experience in pharmacy data management, high-volume call handling, and frontline customer service. I consistently maintain HIPAA compliance while supporting cross-functional teams and improving workflow efficiency.

At CVS Pharmacy I managed patient, prescription, and insurance data, handled inbound and outbound calls, coordinated documentation and communications, and collaborated on operational improvements. As a Crew Trainer at McDonalds I lead and train teams, manage financial transactions, and ensure service quality during busy periods.

I bring strong leadership, documentation, and communication skills, and I seek roles where I can apply process-driven problem solving and dependable customer-focused execution to support team performance and operational reliability.

Experience

Work history, roles, and key accomplishments

Current

Crew Trainer

Current

McDonalds

Aug 2023 - Present (2 years 7 months)

Led training for 15+ employees, maintained operational procedures and financial transaction accuracy, and coordinated staffing to preserve customer experience in high-volume shifts.

Training Operations Management Cash Handling Team Coordination Customer Service

Pharmacy Technician

CVS Pharmacy

Sep 2021 - Aug 2023 (1 year 11 months)

Managed patient, prescription, and insurance data, handled high-volume inbound/outbound calls, and supported pharmacists with documentation and workflow improvements while maintaining HIPAA compliance.

Data Entry Call Center HIPAA Insurance Verification Documentation Cross Functional Collaboration