Vinetta Ferguson

Collaborate with IT to implement WMS systems, stabilize operations during conversions, train front-line leaders, and drive site performance with emphasis on safety and inventory alignment.

Conducted quality audits and implemented QA protocols that reduced product defects by 23%, performed sensory evaluations for new launches, and analyzed test data to recommend corrective actions.

Processed incoming/outgoing shipments, maintained inventory records and cycle counts, operated material handling equipment, and performed quality checks to meet daily fulfillment quotas.

Coordinated packaging and shipping of product samples, produced weekly/monthly inventory reports, communicated with suppliers and operations, and supported bill of materials approvals for new product setup.

Served as primary patient contact handling scheduling, insurance verification, registration, and billing inquiries while maintaining HIPAA-compliant medical records and streamlining intake processes.

Completed Certified Medical Assistant training focusing on clinical and administrative skills for patient care and office operations.